Job Description
NDIS Services Manager (Maternity Leave Cover)
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Home Care Experts is a registered NDIS provider delivering services across the Greater Melbourne region and beyond. Since our inception in ****, we have been able to establish ourselves as a credible and responsible service provider specialising in deliveringuninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a dynamic and passionate services manager to independently manage the support delivery of our participants.
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About You
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As an experienced services manager, you will possess the following:
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Extensive understanding of NDIS Regulatory Framework
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A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector
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Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants
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Ability to work efficiently in a highly demanding and dynamic environment, a highly decentralised care delivery setting with high risk and responsibilities
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Duties & Responsibilities
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Professionally deliver the duties as prescribed in the participant's care plan
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Always abide by the NDIS Code of Conduct
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Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:
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Managing the delivery of services to ensure participant goals and company objectives are achieved
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Facilitating the seamless onboarding of clients
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Preparation and authorisation of care plans and related documents
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Training Support Workers
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Coordinating and communicating with clients, family, support networks and other stakeholders
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Escalating key issues to the Directors
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Ensuring NDIS compliance in all aspects of participant's support
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Ensure WHS compliance
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Actively participate in internal and external audits and other quality improvement activities
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Actively participate in expos or other activities
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Developing policies to ensure high-quality care and compliance
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Conduct routine client visits and ensure their wellbeing
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Lead through complex and challenging situations with empathy and clarity, ensuring participants, families and teams feel heard, respected and supported.
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Ensuring client documents are up to date and audit-ready
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Supervising and guiding client liaison officer
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Coordinating with admin/rostering team
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Conducting risk assessments and implementation of risk mitigation plans
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Closely following up on the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.
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Qualifications
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Associate's degree or equivalent experience
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2+ years' experience in a similar field
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Excellent written and verbal communication skills
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Other Checks
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Valid police check - less than 12 months old.
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Valid Working with Children Check
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📌 Ndis Services Manager (Maternity Leave Cover) (South Australia)
🏢 Home Care Experts
📍 South Australia