Job Description
Customer Service Representative - Be the face and voice of a growing national business!
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Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for Full-Time Customer Service Representatives with a passion for helping others, attention to detail, and a professional approach to join our dynamic team.
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As part of the Freightways Group, one of Australasia's leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We're seeking a confident, proactive individual who can support both our existing client base and foster solid relationships with new customers.
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Customer Service Representative - Be the face and voice of a growing national business!
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Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for Full-Time Customer Service Representatives with a passion for helping others, attention to detail, and a professional approach to join our dynamic team.
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As part of the Freightways Group, one of Australasia's leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We're seeking a confident, proactive individual who can support both our existing client base and foster strong relationships with new customers.
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What You'll Do
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Deliver high-quality, efficient frontline support via phone (inbound and outbound), email, and online communication.
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Accurately log and manage service requests using our cloud-based CRM.
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Liaise directly with customers to resolve queries and provide service updates.
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Present and promote new products and services to enhance existing relationships.
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Work closely with the Sales team, handling call overflow when needed.
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Collaborate with the Operations/Logistics team to prioritise service routes and ensure timely feedback to clients.
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Build and maintain internal and external relationships across national teams.
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Apply strong problem-solving techniques to proactively address customer needs.
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Keep up to date with CRM systems and actively participate in learning and development.
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Contribute to team meetings, coaching sessions, performance reviews, and workplace safety standards.
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Assist with general administration and support tasks as required.
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What You Bring
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Previous customer service experience in a rapid-paced environment.
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A strong sense of initiative with the ability to anticipate issues before they arise.
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Clear, professional communication skills — both verbal and written.
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A positive, independent attitude with a passion for delivering exceptional customer service.
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Reliability, integrity, and a mature approach to your work.
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A team player who can also work autonomously and drive customer-focused outcomes.
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A cheerful, confident, and courteous phone manner.
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Proficiency in Microsoft Office and ideally experience using a cloud-based CRM.
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Why Join Shred-X?
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Access to personal and professional development opportunities.
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Annual KPI Bonus structure.
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Three free confidential counselling sessions per year, including financial support sessions.
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Great benefits, including employee shopping discounts and a reward & recognition program.
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Supplied company uniforms.
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Work in a supportive, inclusive, and values-driven culture backed by a national brand.
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Be part of a business focused on innovation, sustainability, and client service excellence.
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This is an exciting opportunity for someone with excellent communication skills and a passion for organisation, client service, and working in a collaborative, energetic team. If you thrive in a deadline-driven environment and enjoy juggling multiple tasks - we want to hear from you!
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We're proud to be an equal opportunity employer - diverse backgrounds, experiences, and perspectives are valued here.
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📌 Customer Service Representative (Gold Coast)
🏢 Shred-X
📍 Gold Coast