Job Description
This newly created role sits within the firm's fastest-growing business area, supporting the Financial Adviser (FA) network in Sydney.
n
The Client Service Manager (CSM) is the operational backbone behind the adviser-client relationship - dealing confidently with FAs and their clients in a high-volume, time-critical workplace. Success in this role requires solid knowledge of the financial advice process, financial markets, and product/industry trends, paired with high attention to detail, strong prioritisation under pressure, and a collaborative team mindset. CSMs frequently support the broader office and CSM population beyond their own adviser portfolio.
n
KEY RESPONSIBILITIES
n
Client Onboarding & Documentation
n
n
Facilitate client onboarding, including preparation and processing of account documentation
n
Create and maintain client records within internal systems
n
Maintain client records in compliance with AML/CTF and KYC regulations
n
n
Corporate Actions & Trading
n
n
Manage IPO and corporate action allocations
n
Process and monitor stock settlements and outstanding funds
n
Assist with domestic and international asset transfers
n
Prepare client valuations, asset allocations and reporting as required
n
Proactively notify clients and FAs of any issues, recommending a solution and timeframe
n
Prioritise competing adviser requests in a fast-paced environment
n
n
Stakeholder & Process Management
n
n
Establish and maintain relationships with internal stakeholders and departments
n
Participate in department cross-training as required
n




Contribute to process development initiatives to improve efficiency
n
n
Compliance & Governance
n
n
Comply with the Code of Conduct and ethical standards
n
Adhere to company policies, procedures, and regulatory/legislative requirements
n
Working knowledge of US/UK tax forms (W8BEN, CRS) - preferable
n
Working knowledge of FOFA-related forms (Opt In, FDS, Client Consent) - preferable
n
n
SKILLS & COMPETENCIES
n
Technical:
n
n
High attention to detail
n
Strong literacy and numeracy
n
Proficient in Microsoft Office Suite
n
Strong organisational skills
n
Working knowledge of the financial advice process, markets and industry trends
n
n
Interpersonal:
n
n
Excellent verbal and written communication
n
High resilience and strong prioritisation under pressure
n
Goal-oriented, with demonstrated drive and initiative
n
Client-centric mindset with a proactive approach to problem-solving
n
n
QUALIFICATIONS & EXPERIENCE
n
n
Finance, Business or Economics degree required
n
RG146 or Graduate Diploma of Financial Planning - preferred, not essential
n
Previous experience in a similar client service role preferred
n
Experience within wealth management or financial planning highly desirable
n
n
Systems (preferable, not essential):
n
n
Domestic and international broking platforms
n
n
KEY RELATIONSHIPS
n
Internal: Branch Management, Financial Advisers, fellow Client Service Managers, Operations Staff, Account Maintenance Teams, Business Compliance, Business Risk
n
External: Clients, Share Registries, Accountants, Funds, Platform Providers
#J-*****-Ljbffr

📌 Client Services Manager/Consultant (12-Month Contract) (New South Wales)
🏢 Ambition Recruitment
📍 New South Wales