Job Description
Hendra - Brisbane Location | Market-competitive salary | Birthday Leave | Career Development | Supportive Leadership Team
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Lead a High-Performing Team. Shape the Future of Service Delivery.
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Are you a people-first leader who thrives on coaching teams, improving performance and creating exceptional customer experiences?
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At Modus Projects, we deliver commercial construction, fit-out and facilities maintenance services to organisations across Australia. As our business continues to grow, we're looking for an experienced Team Manager to lead our Service Coordination team in Brisbane.
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This is more than a people management role—it's an opportunity to influence how we deliver service, develop future leaders and drive continuous improvement across a growing national business.
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If you enjoy empowering others, making decisions that create real business impact and working in an environment where your ideas are valued, we'd love to hear from you.
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Why Join Modus?
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We're committed to creating a workplace where our people can do their best work.
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When you join Modus, you'll enjoy
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Genuine career progression with a growing national organisation.
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A supportive leadership team that values collaboration and fresh ideas.
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Birthday Leave to celebrate your special day.
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Employee Assistance Program (EAP) with confidential wellbeing support.
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Wellbeing initiatives that promote a healthy work-life balance.
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Ongoing leadership development, training and career growth.
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The opportunity to influence processes, improve performance and make a real impact.
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Recognition for delivering results and developing high-performing teams.
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About the Role
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You'll lead a team of Service Coordinators responsible for delivering responsive, high-quality facilities maintenance services to clients across Australia.
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Success in this role is about more than meeting KPIs—it's about building an engaged, high-performing team that consistently delivers exceptional customer outcomes.
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Your responsibilities will include:
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Leading, coaching and mentoring a team of Service Coordinators to achieve their full potential.
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Driving team engagement, accountability and performance through regular coaching and feedback.
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Managing workflow, scheduling and service delivery to achieve customer and contractual KPIs.
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Building trusted relationships with clients, subcontractors and internal stakeholders.
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Identifying opportunities to improve processes, productivity and customer experience.
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Analysing operational data to support informed decision-making and continuous improvement.
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Supporting new client onboarding and implementing best-practice service delivery.
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Promoting a culture of safety, collaboration and operational excellence.
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About You
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You're an experienced leader who enjoys bringing out the best in people and creating an environment where teams can thrive.
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You'll bring:
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Leadership experience within facilities management or another fast-paced service environment.
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A proven ability to coach, mentor and develop high-performing teams.
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Strong operational, planning and problem-solving skills.
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Excellent communication and stakeholder management abilities.
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A customer-first mindset with a passion for delivering exceptional service.
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Confidence using Microsoft Office and service management systems.
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#J-*****-Ljbffr

📌 Team Manager (Queensland)
🏢 Modus Projects
📍 Queensland