Job Description
The Manufacturing Growth Hub Pty Ltd – Mornington VIC
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Tradie Boardroom helps trade-based business owners build better, more organised and more profitable businesses.
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We support builders, plumbers, electricians, landscapers and other trade businesses with their systems, processes, quoting, scheduling, team communication, job management, marketing and business improvement.
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This role is connected to Manufacturing Growth Hub, but the position will be focused on supporting the Tradie Boardroom business and its trade-based clients.
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Admin / Client Support
n Tradie Boardroom
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Location: Work From Home / Mornington
n Employment Type: Part-time
n Pathway: Admin support → client support → software implementation → client success / coaching
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About Tradie Boardroom
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Tradie Boardroom helps trade-based business owners build better, more organised and more profitable businesses.
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We support builders, plumbers, electricians, landscapers and other trade businesses with their systems, processes, quoting, scheduling, team communication, job management, marketing and business improvement.
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This role is connected to Manufacturing Growth Hub, but the position will be focused on supporting the Tradie Boardroom business and its trade-based clients.
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About the Role
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We are looking for a capable, organised and tech-savvy Admin / Client Support / Software Support Assistant to join our team on a part-time basis.
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This is not a standard admin role.
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You will start by supporting administration, client communication, marketing, documentation and day-to-day coordination. However, the real chance is to grow into a client-facing support role where you help trade business owners use systems, software, templates and processes to run their businesses better.
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The right person will have experience using trade, construction or business software such as ServiceM8, Buildxact, Simpro, AroFlo, Xero, CRM systems, quoting tools, scheduling tools or similar platforms.
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You do not need to know everything, but you must be confident with software, quick to learn new systems, and comfortable helping others understand how to use them.
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Key Responsibilities Admin and Operations
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Provide day-to-day administrative support to the Tradie Boardroom team
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Manage scheduling, diary coordination, meetings and follow-ups
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Prepare documents, templates, checklists,



reports and presentations
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Maintain accurate client records and internal systems
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Assist with research, data entry and general office duties
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Keep tasks, actions and client follow-ups organised
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Client and Software Support
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Assist with client communication, support requests and follow-ups
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Help clients navigate software tools, templates, systems and processes
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Support onboarding calls, workshops and client sessions
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Assist with setting up, reviewing or documenting client systems
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Help track client progress, actions and implementation items
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Learn how trade businesses operate and how Tradie Boardroom supports them
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Over time, support clients more directly with system setup, accountability and improvement
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Marketing and Content Support
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Assist with social media, email updates and marketing campaigns
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Help prepare basic graphics, marketing materials and client resources
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Support the creation of templates, guides, checklists and training content
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Coordinate newsletters, client updates and promotional materials
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Help keep brand messaging and client-facing materials consistent
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What We Are Looking For
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We are looking for someone who is practical, organised, confident with software and interested in business improvement.
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You will ideally have:
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Experience in administration, customer support, software support or office coordination
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Strong understanding of software tools used by trade, construction or service businesses
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Experience with platforms such as ServiceM8, Buildxact, Xero, CRMs, job management tools or quoting/scheduling software
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Excellent organisation and time management skills
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Strong written and verbal communication skills
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High attention to detail
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Confidence speaking with clients and business owners
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A professional, friendly and helpful approach
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Ability to manage multiple tasks at once
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Confidence using Microsoft Office, email, calendars and cloud-based systems
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A proactive attitude and willingness to learn
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Highly Valued Experience
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Experience in any of the following would be highly regarded:
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ServiceM8
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Buildxact
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Simpro, AroFlo, Fergus, Tradify or similar job management tools
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Xero or accounting integrations
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CRM systems
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Quoting, estimating or scheduling software
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Working with builders, trades, construction or small business clients
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Client onboarding or software implementation
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Marketing administration or social media support
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Creating templates, training resources or support documents
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Growth Opportunity
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This role has a clear pathway for the right person.
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You may start with admin, coordination and support tasks, but the goal is to help you grow into a more valuable client-facing role.
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Over time, this could develop into:
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Client Support Coordinator
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Software Implementation Assistant
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Client Success Assistant
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Tradie Boardroom Support Coach
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Client Account Manager
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Business Systems Support Consultant
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The right person will learn how to help trade business owners improve the way they quote, schedule, communicate, manage jobs, lead teams and run their businesses.
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What We Offer
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Flexible part-time work
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A practical, supportive team environment
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Variety across admin, software, marketing and client support
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Training in business systems and client support
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Exposure to real trade and small business improvement
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A genuine pathway into client success, software support or business coaching
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The chance to be part of a growing business with meaningful impact
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Who This Role Would Suit
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This role would suit someone who:
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Is highly organised and reliable
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Enjoys helping people solve problems
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Is confident using software and learning new tools
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Has experience with trade, construction or service business systems
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Wants more than a repetitive admin job
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Is interested in business improvement, systems and client support
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Can communicate clearly with business owners
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Wants to grow into a more client-facing role over time
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Apply
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We are not including application instructions in this refined version. If you are interested, please contact the employer through appropriate channels.
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📌 Admin / Marketing / Support (Queensland)
🏢 The Manufacturing Growth Hub
📍 Queensland