Job Description
ESdat Client Engagement and Support Expert
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EarthScience Information Systems – Sydney CBD NSW
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Are you a professional experienced in using ESdat for geo-environmental data analysis and reporting who wishes to:
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Provide guidance to others?
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Lift the standard of data management across the industry?
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Develop your own skills in using the ESdat software?
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Due to the expansion of our company, Earth Science Information Systems (EScIS) is looking for a mid or senior level expert to work with other ESdat experts and help our clients optimize their ESdat usage within their organisation.
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Work for a company who values and rewards achievement
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Become a vital member of our expanding business
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Work from home opportunity
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Periodic team meetings in the Byron Bay/Ballina Region
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OUR COMPANY
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EarthScience Information Systems (EScIS) is an established scientific software company that is focused on producing a outstanding user experience and quality scientific software that helps scientists and engineers understand and monitor their environment.
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Our ESdat environmental data management softwarehas a large and growing word-wide userbase.
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YOUR ROLE
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Client Support, Training and Engagement:
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Be a main point of contact for an allocation of our clients and take ownership for improving their ESdat Usage.
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Liaise with clients to understand their challenges, current usage, and to advise on improvements.
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Provide online or onsite ESdat training.
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Support our clients as needed.
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Individual and client wide group communications.
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Generation of Best Practice materials to support our users:
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Production of training, support and similar resources.
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Develop pro-forma best practice resources for common scenarios.
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Compile and create content or case studies related to best practice implementations of the ESdat software.
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Promote our software and services:
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Provide technical demos of the ESdat software or extensions to existing clients, prospects or industry.
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Communications via articles or social media.
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Attendance at industry events (including conferences) to promote our software and expertise.
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Team Collaboration:
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Daily collaboration will be held with individual team members.
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If located in Sydney working from office 2 days per week or as agreed.
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Regular team meetings are held online on a weekly schedule.
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In-person team meetings are held 2-3 times a year in Ballina/Byron Bay.
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What you will bring to the role:
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A passion for working with geo-environmental data, sharing knowledge with others and driving best practice.
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Practical experience in using ESdat for environmental data management.
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Experience in or familiarity with at least two of the following sectors: Mining, Consulting, Government, Industry or Landfill.
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A demonstrated history of successfully driving improvements and change.
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Experience in managing projects.
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Degree or Diploma in Environmental Science, Hydrogeology, Geology, Geospatial or related field.
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Excellent verbal and written English.
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You will be rewarded with ...
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Full training and support
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Competitive remuneration
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Work from home (with one day at the office, if located in Sydney)
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Travel to the Byron Bay/Ballina region 2-3 times a year
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Fantastic work culture within an expanding business
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All the tools and resources required to ensure you succeed.
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📌 Esdat Client Engagement And Support Expert (New South Wales)
🏢 EarthScience Information Systems
📍 New South Wales