Job Description
Australian Global Academy of Education – Coolaroo VIC
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Australian Global Academy of Education (AGAE) RTOID: *****
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About AGAE RTOID: *****
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Since ****, Australian Global Academy of Education (AGAE) has been a trusted Registered Training Organisation delivering quality vocational education and training that prepares students for real-world careers.
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We offer small class sizes, flexible on-campus and online learning, modern facilities and specialised skills laboratories for practical training. Our focus is on industry-relevant education, personalised student support and strong employment outcomes.
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Role Overview
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AGAE is seeking an experienced and highly capable Operations Manager to take ownership of the day-to-day operations of the RTO.
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This is a senior management role requiring extensive experience in the Australian VET sector, government-funded training, funding applications, compliance, VETtrak, policies and procedures, trainer management, student progression, quality assurance, student recruitment and business growth.
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The successful applicant will work closely with senior management, compliance, administration, trainers and assessors to ensure AGAE operates efficiently, remains compliant and continues to grow.
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Key Responsibilities RTO Operations
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Oversee day-to-day RTO operations across training, administration, compliance and student management.
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Manage timetables, trainer allocations, class schedules and resources.
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Coordinate course commencements, ongoing classes and student completions.
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Monitor enrolments, attendance, progression, assessments and course outcomes.
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Ensure delivery aligns with approved Training and Assessment Strategies.
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Monitor operational deadlines and ensure requirements are completed on time.
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Identify operational issues, risks and areas for improvement.
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Work across departments to maintain efficient and compliant RTO operations.
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Government Funding Contracts & Applications
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Prepare and submit government funding applications, tenders and provider applications.
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Manage renewals and continuation applications for existing funding contracts.
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Identify new government-funded training opportunities across Australia.
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Support AGAE's expansion into additional States and Territories.
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Monitor relevant government tender portals and funding opportunities.
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Prepare supporting documentation, responses and evidence for submissions.
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Coordinate information from management, finance, compliance and training teams.
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Ensure applications are accurate, complete and submitted within required deadlines.
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Maintain current knowledge of funding contracts, guidelines and provider obligations.
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The successful applicant must have extensive practical knowledge of:
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Victorian Skills First funding
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South Australian Skills SA funding
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Western Australia TAMS and Jobs and Skills WA funding
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Funding tenders, applications and contract renewals
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Student eligibility and evidence requirements
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Enrolment, commencement, participation and progression requirements
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Funding claims, reporting and record keeping
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State funding portals and reporting systems
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Funding audit preparation and rectification
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AVETMISS requirements
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Experience with funding applications or contracts in other Australian States and Territories will be highly regarded.
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Government-Funded Training Operations
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Monitor funded training compliance across Victoria, South Australia, Western Australia and other applicable jurisdictions.
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Ensure student eligibility and funding evidence is complete and compliant.
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Monitor claims, participation, progression and supporting evidence.
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Review funding processes and identify compliance risks.
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Ensure staff understand and follow current funding requirements.
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Keep up to date with changes to funding contracts, guidelines and provider obligations.
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Coordinate funding audits, rectification and corrective actions.
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VETtrak & Student Management
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Use VETtrak extensively to manage enrolments, attendance, progression, results and completions.
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Ensure data is accurate, complete and current.




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Monitor staff data entry and maintain data integrity.
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Review reports for missing results, outstanding assessments and attendance concerns.
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Conduct regular data integrity checks.
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Support AVETMISS reporting and State funding submissions.
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Use VETtrak for audits, internal reviews and management reporting.
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Identify and resolve VETtrak data issues.
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Policies & Procedures
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Maintain extensive knowledge of RTO policies, procedures and operational requirements.
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Review and update policies, procedures, forms, templates and internal processes.
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Ensure policies remain aligned with regulatory and funding requirements.
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Maintain appropriate version control.
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Ensure staff understand and consistently follow approved policies and procedures.
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Identify policy and procedural gaps and implement improvements.
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Develop new procedures in response to regulatory, contractual or operational changes.
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Quality Assurance & Compliance
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Maintain strong knowledge of current RTO regulatory and compliance requirements.
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Work closely with senior management and compliance staff to maintain ongoing compliance.
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Monitor training and assessment practices and documentation.
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Coordinate validation and moderation activities.
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Review learning and assessment resources.
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Identify compliance risks and implement corrective actions.
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Assist with internal audits, ASQA audits and government funding audits.
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Maintain audit-ready evidence and monitor corrective actions.
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Support continuous improvement across the RTO.
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Training & Assessment
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Coordinate the development and review of Training and Assessment Strategies.
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Ensure TAS documents reflect actual delivery and assessment practices.
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Review assessment tools, learning resources and supporting documentation.
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Ensure resources remain current, compliant and industry relevant.
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Work with trainers and industry representatives to maintain industry relevance.
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Ensure facilities, equipment and resources are suitable for delivery.
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Trainer & Assessor Management
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Lead, supervise and support trainers and assessors.
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Assist with trainer recruitment, induction and onboarding.
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Monitor trainer performance, workloads and training delivery.
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Conduct trainer meetings and performance reviews.
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Coordinate professional development.
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Monitor trainer qualifications, credentials, vocational competency and industry currency.
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Ensure trainer files remain complete and audit ready.
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Provide guidance regarding assessment, compliance, student support and funding requirements.
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Student Management & Support
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Oversee student orientation and commencement processes.
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Monitor attendance, progression, outstanding assessments and completions.
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Identify students at risk and coordinate appropriate support and intervention.
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Ensure complaints, concerns and feedback are handled appropriately.
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Work with administration to maintain accurate and complete student records.
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Promote a professional, inclusive and supportive learning environment.
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Student Recruitment & Business Growth
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Actively support AGAE in finding, attracting and enrolling new students.
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Assist management with strategies to increase enrolments.
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Support recruitment for government-funded and fee-for-service programs.
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Build relationships with employers, community organisations, referral partners and industry contacts.
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Identify opportunities for new cohorts, employer-based training and workplace delivery.
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Assist with information sessions, open days and community engagement.
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Work with marketing and administration to follow up enquiries and improve enrolment conversion.
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Build sustainable student pipelines across Victoria,



South Australia, Western Australia and future markets.
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Identify new qualifications, locations, partnerships and training opportunities.
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Ensure recruitment and marketing activities comply with regulatory and funding requirements.
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Industry & Stakeholder Engagement
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Build and maintain relationships with employers, industry representatives and key stakeholders.
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Coordinate and document industry consultation.
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Ensure industry feedback is incorporated into training and assessment.
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Identify employer partnerships and commercial opportunities.
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Support relationships with government departments and funding bodies.
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Monitor industry changes affecting training and assessment.
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Performance Monitoring
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Monitor enrolments, attendance, progression, completions, withdrawals and assessment outcomes.
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Monitor trainer performance and operational KPIs.
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Monitor enquiry-to-enrolment conversion and funded training performance.
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Prepare operational reports for senior management.
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Identify operational, compliance, funding and enrolment risks.
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Implement and monitor continuous improvement and corrective actions.
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Essential Experience & Skills
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The successful applicant must have:
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Extensive experience as an Operations Manager, RTO Operations Manager, Training Manager or similar senior RTO professional.
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Extensive knowledge of the Australian VET sector and RTO regulatory requirements.
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Extensive knowledge of RTO policies, procedures and compliance systems.
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Extensive practical knowledge of Victorian Skills First funding.
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Extensive practical knowledge of South Australian Skills SA funding.
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Extensive practical knowledge of Western Australia TAMS and Jobs and Skills WA funding.
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Demonstrated experience managing government-funded training across multiple States.
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Demonstrated experience with government funding applications, tenders, renewals and contracts.
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Ability to identify and pursue new government funding opportunities across Australia.
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Strong knowledge of funding contracts, eligibility, evidence, reporting and audit requirements.
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Extensive VETtrak experience.
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Strong knowledge of AVETMISS and State-based reporting.
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Experience using government funding portals and systems.
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Experience preparing for ASQA and government funding audits.
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Experience managing audit rectification and corrective actions.
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Experience reviewing Training and Assessment Strategies, assessment tools and resources.
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Experience coordinating validation activities.
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Experience managing trainers and maintaining trainer compliance and currency records.
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Experience monitoring student progression and completions.
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Experience supporting student recruitment and business development.
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Experience working with employers, industry and community organisations.
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Robust leadership and staff management skills.
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Strong analytical, organisational and problem-solving skills.
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Excellent written and verbal communication skills.
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High attention to detail and ability to manage multiple deadlines.
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Ability to work independently and take ownership of operational responsibilities.
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Highly Desirable
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Previous responsibility for an RTO operating across Victoria, South Australia and Western Australia.
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Demonstrated success securing or managing government-funded training contracts.
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Experience preparing government tenders and funding submissions.
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Experience with funding arrangements in additional States or Territories.
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Advanced VETtrak and TAMS experience.
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Experience developing and implementing RTO policies and procedures.
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Experience in VET student recruitment or business development.
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Existing employer, industry, community or referral networks.
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Trainer and assessor qualification or previous vocational training experience.
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Relevant qualification in education, training, management or business.
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We are looking for someone who is highly experienced, proactive and commercially minded, with the ability to manage a complex RTO environment with minimal supervision while supporting AGAE's continued growth.
#J-*****-Ljbffr

📌 Operations Manager (South Australia)
🏢 Australian Global Academy of Education
📍 South Australia