Job Description
Senior Loan Operations Officer | Onshore, Sydney
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Auto swift finance is a fast-growing automotive finance lender looking for a Senior Loan Operations Officer to provide onshore operational leadership across our Manila-based Loan Servicing, Collections, Payments, Hardship, and Credit Assessment teams.
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This is a hands-on, senior operational role for someone who already knows lending operations inside out — no ramp-up training required.
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What you'll do:
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Act as the onshore coverage point for our Senior Operations Manager and Credit Assessment Manager during leave, peak periods, or escalations
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Oversee daily arrears, payments, and servicing dashboards; action queues per SOP and monitor SLA performance
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Process payments and disbursements of approved loans
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Support Manila credit assessors with documentation checks, verification, and fraud flagging
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Coach and guide Manila team leads on SOPs and workflow standards; support onboarding and succession planning
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Act as an onshore escalation point for complex cases, IDR, payment disputes, hardship, and credit exceptions
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Coordinate with Compliance on disputes and AFSA matters; maintain accurate records in Bizcore and Zoho
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What you'll bring:
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3+ years' hands-on operations experience in a lending or consumer credit business (servicing, collections, payments, hardship, or credit assessment)
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Practical experience with loan management systems such as Bizcore, Zoho, or equivalent
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Solid understanding of NCCP, ASIC collections guidelines, hardship obligations, and credit risk principles
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Calm, explicit communicator, confident supporting offshore teams and handling escalations
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Structured, detail-oriented, and ready to step into leadership responsibilities
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Supporting our Manila operations team
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📌 Senior Loan Operations Officer (New South Wales)
🏢 AutoSwift
📍 New South Wales