Job Description
**Appcharge** is a leading direct-to-consumer platform for app publishers. We help publishers sell digital goods directly to their users --- bypassing traditional app store commissions and owning the full payment and commerce experience. The result: higher margins, better flexibility, and a more direct relationship with end users. Backed by $89M from leading investors and operators, we've grown 14x in the past year and now process over half a billion dollars annually. We're building the infrastructure that lets modern app businesses take back control of monetization --- at scale.
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About the Role
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You'll own the post-sales technical onboarding for our publisher partners, acting as the bridge between commercial success and technical execution --- while also serving as a technical support point for live, in-production issues once publishers are launched. This role is focused on supporting our North America customers, with working hours aligned to North American time zones.
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You'll work closely with Business Development, Product, Engineering, Account Management, and Customer Success to ensure integrations are delivered efficiently and that live publishers get fast, expert support when things go wrong.
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**++Responsibilities++**
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**Solutions Engineering (Onboarding & Integration)**
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Own the technical implementation of publisher integrations --- working directly with client engineering teams to set up SDKs, APIs, payments, storefronts, analytics pipelines, and CRM hooks.
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Review publisher architectures and data flows to design optimal integration approaches aligned with Appcharge's capabilities and best practices.
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Configure and validate integration environments (staging and production), performing hands-on QA and verification of transaction flows, event tracking, and user journeys.
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Document and communicate technical requirements clearly, ensuring both sides (publisher and Appcharge) share a common understanding of the implementation.
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Act as the technical counterpart to Account Management and Onboarding teams, ensuring clear visibility into integration status and blockers.
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Collaborate with account managers to support post-launch feature expansion that maximizes DTC revenue for publishers.
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Contribute to improving integration tooling, SDKs, and documentation based on learnings from real implementations.
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**Support Engineering (Live Publisher Support)**
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Provide support for internal and external stakeholders during and after onboarding, working across all support tiers to ensure top-tier service and minimal escalations to R&D.;
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Troubleshoot and resolve technical issues across a range of environments, using logging/monitoring tools and best practices.
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Communicate directly with customers via email, Zendesk, and video calls.
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Build and manage customer-facing support resources, including FAQs and playbooks.
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Interface with engineering, product,



and customer success teams to investigate and resolve complex issues.
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Monitor and prioritize incoming technical issues to ensure timely resolution, and lead critical customer escalations, including during on-call rotations.
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3 years of experience in technical integration, solutions engineering, technical support, or developer onboarding in SaaS, gaming, payments, or ad tech.
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Strong knowledge of APIs, SDKs, payment processing, webhooks, authentication flows, and mobile app stacks (iOS/Android).
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Proven ability to read and debug code, logs, and network calls --- enough fluency to work side-by-side with developers, without necessarily being a full time engineer.
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Hands-on experience with logging and monitoring solutions (e.g. New Relic, Coralogix, Logz.io, Datadog) and web debugging tools (e.g. Chrome DevTools, Fiddler).
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Solid understanding of web technologies and client/server architecture.
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Excellent verbal and written communication skills --- able to translate between commercial priorities and technical realities.
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Highly autonomous, organized, and comfortable working with global teams across time zones in a fast-moving startup environment.
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Willingness to participate in an on-call rotation for critical incidents.
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Experience integrating with mobile game backends, payment systems, or live-ops frameworks --- highly advantageous.
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Experience with SQL --- advantage.
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Previous experience supporting SaaS or SDK-based platforms --- advantage.
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Bachelor's degree in Computer Science, Software Engineering, or a related field --- advantage.
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#J-*****-Ljbffr

📌 Solutions Engineer (New South Wales)
🏢 Appcharge
📍 New South Wales