Job Description
Job no: ******
n Work type: Part Time
n Location: Oxley
n Categories: Sales
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Part Time Position
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Guaranteed base earnings
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Paths for career progression with a trusted national brand
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Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
n The Harvey Norman OxleyCustomer Service Team is seeking a passionate, customer service focused Sales & Service Associate to join them in delivering Great Service, Always! to their customers.
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In this role you will:
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Actively manage Harvey Norman customer deliveries, repairs & warranty claims
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Liaise with our service agents & suppliers and keeping the service database up-to-date
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Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
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Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
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Work closely with our customers to help them find the right Bedding solution to meet their needs by qualifying customers and providing total sleep solutions
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Assist with merchandising, ordering and display of product to ensure the store is presented at its best, for our customers
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Be Health and Safety conscious




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What we require:
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Experience in (or ability to work in) a customer focused, successful retail business
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Experience working in a high volume sales support role
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Capacity to juggle multiple tasks with a adaptable, 'can-do' attitude
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Customer service champion with very strong communication and interpersonal skills
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Ability to think on your feet and manage your own work-flow with excellent
organisational/prioritisation
skills
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Familiarity with Australian Consumer Law (desirable)
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Being full of energy, ambitious, confident and flexible
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Friendly, outgoing, approachable and work well as a team member.
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Ability to service customers while managing work tasks around their needs
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Going above and beyond to provide exceptional customer focused problem solving.
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Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
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What we offer:
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Generous staff discounts
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Harvey Norman is a strong advocate of career progression with a wide support network for professional development
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An environment where good performance is recognised and rewarded
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A flexible and positive work environment
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Advertised: 07 Aug **** E. Australia Standard Time
#J-*****-Ljbffr

📌 Bedding Salesperson (Victoria)
🏢 Harvey Norman
📍 Victoria