Job Description
Administration Officer Level 3 Outpatients Department
n
Join a leading tertiary hospital outpatient service
n
Build your career in healthcare administration
n
Work in a supportive, customer-focused team
n
Manage appointments, patient registrations and clinic administration while delivering outstanding customer service in a busy outpatient setting.
n
Employment Type: Permanent Part Time
n Position Classification: Administration Officer Level 3
n Remuneration: $***** - $***** per hour
n Hours Per Week: 32
n Location: Westmead Hospital
n
Where you'll be working
n
Westmead Hospital is one of Australia's largest major referral hospitals, delivering world-class healthcare, education and research. The University Clinic (Outpatients) is a fast-paced service that supports a diverse patient population and values teamwork, professionalism and exceptional patient experiences.
n
As part of Western Sydney Local Health District, you'll join a team-oriented administration team dedicated to delivering efficient, high-quality outpatient services.
n
Work within a large and respected tertiary hospital.
n
Join a friendly and supportive clerical team.
n
Be part of a service focused on patient-centred care.
n
Access learning and development opportunities across NSW Health.
n
Contribute to continuous improvement and service excellence.
n
Wellbeing Initiatives including an On-site gym, cafes, and green spaces.
n
What you'll be doing
n
As the Administration Officer in this dynamic role, you will provide high-level clerical, reception and customer service support to ensure the smooth day-to-day operation of outpatient clinics.
n
In this role you will be required to:
n
Manage patient appointments, registrations, waitlists and clinic bookings.
n




Provide professional reception services and respond to patient and stakeholder enquiries.
n
Support Medicare bulk billing and revenue-related administrative processes.
n
Coordinate administrative systems, records and office communications in line with LHD policies.
n
Contribute to service improvement, accreditation activities and training of administration staff as required.
n
Selection Criteria
n
Proven extensive clerical experience in a busy reception/customer service position.
n
Evidence of high level verbal and written communication skills with excellent interpersonal skills
n
Ability to work independently and also as part of a multidisciplinary team
n
Expertise in computer skills, proficiency in the use of Microsoft Office and Client/Patient Management Systems
n
Proven high level organisational skills including the ability to problem solve, prioritise workload, multi-task and meet deadlines
n
Demonstrated ability to identify issues of relevance, sensitivity and confidentiality and knowing when to elevate matters of importance and/or urgency.
n
Applications Close: 2 September ****
n
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
n
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit / Aboriginal and/or Torres Strait Islander people are encouraged to apply.
n
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
n
Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)
#J-*****-Ljbffr

📌 Administration Officer Level 3 Outpatients Department (New South Wales)
🏢 NSW Health
📍 New South Wales