Job Description
ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies. Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.
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ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies. Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.
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About us
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ABC Partnerships is Australia's dedicated first aid RTO, supporting a growing national network of first aid trainers and training companies. Our mission is to support the health and safety of Australian communities through our training partners by delivering behind-the-scenes support so our partners can focus on what they do best: quality first aid training that saves lives.
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About the role
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To provide consistent, proactive and relationship-led support to ABC's partner network. The Partner Success Manager is the primary relationship and communication owner for partners, completes structured check-ins, coordinates general partner support and service recovery, monitors partner health and ensures each request is followed through to a clear outcome.
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Key responsibilities
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Act as the day-to-day relationship owner for the ABC partner portfolio
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Complete scheduled monthly and quarterly check-ins with the active partner portfolio




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Understand each partner's delivery model, priorities, current issues and preferred communication approach
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Act as a primary inbound call and partner Help Desk responder
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Own communication with the partner from acknowledgement through to closure
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Make the relationship introduction as part of partner onboarding to ensure administrative, system and operational-readiness requirements are progressing
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Monitor partner sentiment, responsiveness, delivery activity, recurring support needs and potential risk indicators
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Maintain accurate HubSpot records for partner ownership, check-ins, support outcomes, risks, commitments and next actions
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Provide partner feedback and trend insights to Revenue, Compliance, Training, Product, Systems and Learning & Communications stakeholders
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About you
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Relevant experience in customer success, account management, partner support, relationship management or a similar service-focused role
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Solid written and verbal communication skills, with the ability to build trust and explain next steps clearly
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Practical problem-solving and service-recovery capability, including confidence managing dissatisfied stakeholders
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Ability to manage competing needs, internal dependencies and follow-up commitments without losing ownership of the outcome
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Strong CRM, record-keeping and administrative accuracy
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Ability to work independently and collaboratively across a hybrid work arrangement
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Desirable but not essential: experience using HubSpot or a comparable CRM and Help Desk platform
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Desirable but not essential: experience in the VET, RTO or another regulated industry environment
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📌 Partner Success Manager (Queensland)
🏢 ABC Licence Training
📍 Queensland