Job Description
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
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THE OPPORTUNITY
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As part of our diverse team based in Brisbane , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
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The Mental Health Specialist role underpins the sustainability and growth of EML through the Personal Injury Team at EML Solutions. The role supports a high performing and customer-responsive team that works strategically under a Mental Health Claims Management Framework with both the employer and employee to reduce both the impact of mental injury and the cost of the claim.
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This will be a permanent, full time position based from our Brisbane office, with flexibility to work from home once fully trained.
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YOUR RESPONSIBILITIES
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Support workers with a mental injury for the first 12 weeks and at periodic points during the life of the claim.
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Early engagement with all stakeholders to identify barriers to recovery and return to work following lodgement of a mental injury claim.
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Work collaboratively with all stakeholders to develop and support individualised strategy based on best practice solutions to expedite recovery and return to work.
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Support the Claims Operations Team in efficient and effective gathering of information to accept reasonable and necessary treatment in line with the clinical framework.
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Drive continuous improvement and innovation through oversight of mental injury recovery and RTW outcome trends. Maintain awareness of industry developments and trends and respond effectively to changes
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ABOUT YOU
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Demonstrated experience in a similar or clinical role, working in a fast-paced business setting
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Tertiary studies in Allied Health (Psychology, Rehabilitation Counselling, Social Work, Occupational Therapist with Mental Health background)
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Excellent understanding of mental health injuries with experience working in workers compensation and/or personal injury industries
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Strong complex case management capabilities with focus on return to work, mental health and medically complex cases
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Intermediate proficiency in Microsoft Office Suite
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Qualifications in Mediation AND/OR Mental Health First Aid is considered advantageous
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WHAT WE OFFER
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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
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EML provides career opportunities and great employee benefits, including:
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A diverse and collaborative team culture like no other
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Flexibility to work from home to support work/life balance
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A corporate wellbeing program with discounted health insurance and gym membership
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Generous discounts from over 350 retailers through our RewardsHub program
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Comprehensive learning and development opportunities to help you reach your full potential
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Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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Companywide events to stay connected and celebrate success
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Entitlement to annual company incentive scheme + salary reviews
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Up to 16 weeks paid parental leave, plus super
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📌 Mental Health Specialist (Queensland)
🏢 EML
📍 Queensland