Job Description
We're partnering with a fast-growing SaaS company that is looking to hire an Account Manager to manage and grow a portfolio of enterprise customers.
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This is a commercially focused role where you'll be responsible for renewals, expansion opportunities and executive stakeholder engagement across a portfolio of established customers.
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The business works with some of Australia's and the world's most recognisable brands and has built a solid reputation within its market.
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Responsibilities:
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Manage a portfolio of enterprise customers
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Own renewals and retention outcomes
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Identify expansion, upsell and cross-sell opportunities
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Build relationships with key stakeholders from operational users through to executive sponsors
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Identify risks early and proactively develop retention strategies
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Work closely with customer success, product and leadership teams
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Requirements:
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2+ years experience in Account Management, Customer Success or Customer Growth roles
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Experience managing renewals and commercial conversations
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Exposure to upsell and cross-sell opportunities
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SaaS or software background preferred
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Experience working with Salesforce or similar CRM
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📌 Account Manager (Saas) (Victoria)
🏢 Kaliba
📍 Victoria