Job Description
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Maintain accurate client, clinical and billing records for 88 homes within a regulated setting
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Review and analyse information to prepare resident agreements and update database records in a fast-paced, high-volume workflow
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Process admissions, discharges and transfers using Epicor, NeRA, Microsoft CRM and internal systems
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Monitor dashboards, prioritise tasks and ensure documentation is complete and compliant
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Deliver timely, accurate processing to support a smooth resident onboarding experience
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Keep records up to date for audits, reporting and regulatory requirements
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Adapt quickly to changing systems, rules and legislation across the aged care sector
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Build strong relationships with stakeholders and provide exceptional customer service
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Requirements
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Skilled in high-volume data entry across multiple systems with fast, accurate typing
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Highly organised with strong prioritisation skills and the ability to follow detailed processes
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Strong attention to detail with confidence identifying errors and inconsistencies
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Clear written and verbal communication skills
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Customer-focused, able to build positive internal stakeholder relationships
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Proficient with Microsoft Office and CRM platforms, and able to learn new software quickly
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Able to work independently,



make sound decisions and manage competing priorities
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Experience in admissions, contract administration, aged care, health, finance, legal admin or related fields is highly valued
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Commitment to supporting diversity and inclusion
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Core Competencies
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Demonstrates expertise in maintaining accurate client and clinical records within a regulated environment, with strong skills in data entry, prioritisation, and compliance. Proficient in using Microsoft Office and CRM platforms to support efficient resident onboarding and stakeholder relationships.
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Highest-signal resume keywords
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High-Volume Data Entry
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Attention to Detail
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Microsoft Office Proficiency
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Customer Service Skills
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Aged Care Experience
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ATS Optimization Keywords
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Hard Skills
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Data Entry
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Record Keeping
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Database Management
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Admissions Processing
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Contract Administration
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Soft Skills
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Organizational Skills
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Prioritization Skills
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Transparent Communication
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Relationship Building
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Decision Making
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Industry Keywords
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Aged Care
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Regulatory Compliance
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Health Administration
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Diversity and Inclusion
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Tools & Technologies
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Epicor
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NeRA
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Microsoft CRM
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📌 Central Admissions Officer (Queensland)
🏢 Jobtailor
📍 Queensland