Job Description
Joinus at Accor,wherelife pulseswithpassion!
n
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
n
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
n
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
n
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
n
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
n
Hospitalityisaworkofheart,
n Joinus andbecomeaHeartist.
n
Job Description
n
Novotel Newcastle Beachare looking for a Full-Time,Guest Service Agent who is passionate about providing excellent customer service to join the team.
n
Guest Service Agent
n First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.
n
Key Responsibilities Include:
n
n
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
n
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
n
Oversee the accurate processing of guest reservations, updates, and special requests,



utilising property management systems to ensure seamless scheduling and availability.
n
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
n
n
Shift Details (subject to change):
n
n
Rotating roster across Monday to Sunday
n
Most of the rostered shifts for the GSA role will be mid shifts, 10am-6pm, 11am-7pm or 12-8pm
n
Front Office shifts that you could also be rostered for are morning 6.30am to 2.30pm& evenings 2.30pm to *****pm.
n
n
Hourly HIGA Award Rates (excluding superannuation):
n Monday - Friday: $***** per hour
n Saturday: $***** per hour
n Sunday: $***** per hour
n
Plus, penalties where applicable
n
Qualifications
n
What you will bring to the role:
n
n
Previous experience in a similar role within ahotel is preferred.
n
Excellent communication and interpersonal skills.
n
Strong attention to detail and problem-solving abilities.
n
Ability to work in a rapid-paced environment and handle multiple tasks simultaneously.
n
Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
n
Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.
n
Hold a currentNSW RSA certificate.
n
n
Additional Information
n
What is in it for you?
n
n
Full-Time position
n
Close to public transportation, light rail/train & buses
n
Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
n
Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by theAccor Academyand extensive Learning Management Systems such asLearn Your WayandTypsy.
n
Internal recognition events such as tenure milestones.
n
Employee Assistance Program.
n
#J-*****-Ljbffr

📌 Guest Service Agent (New South Wales)
🏢 Novotel
📍 New South Wales