Job Description
Level 3 Support Engineer – MSP
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MSP · Microsoft 365 · Intune · Datto · Autotask · Kaseya · Cybersecurity · Essential Eight · ISO · Canberra
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This is a senior engineering role for someone who knows their way around a security-focused MSP environment and wants to work somewhere where compliance and cybersecurity are genuinely central to what the business does – not just a line on a service catalogue.
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You'll be joining a Canberra-based MSP supporting SMBs that operate within or alongside the defence sector. Your clients need to meet serious compliance requirements – Essential Eight, ISO frameworks – and they rely on your expertise to keep their environments secure, stable and audit-ready. You'll be the most senior technical voice in the room and the person the rest of the team escalates to when things get complex.
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Location: Canberra
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Position: Full-time, Permanent
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Salary: Up to $130k + Super
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Work arrangement: In office, with hybrid
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Other requirements: Full Australian working rights, ability to obtain security clearance may be required
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WHO ARE WE?
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We're a Canberra-based MSP supporting SMBs that operate within or alongside the defence sector. Security and compliance are core to everything we do, and our clients hold us to a high standard – which is exactly what keeps the work interesting. We're a tight-knit team that backs each other, and we're looking for a senior engineer who wants to lead from the front technically.
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WHAT WILL YOU BE DOING?
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Acting as the senior escalation point for complex technical issues across the client base
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Owning and managing security-focused client environments to Essential Eight and ISO compliance standards
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Administering Microsoft 365,



Intune and cloud environments across a portfolio of SMB clients
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Managing and optimising the toolstack – Datto, Autotask, Kaseya – at an advanced level
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Conducting security assessments, identifying gaps and implementing remediation plans
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Mentoring L2 engineers and supporting their technical development
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Leading projects including migrations, infrastructure upgrades and security improvements
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Maintaining documentation and ensuring client environments are audit-ready
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Liaising with clients at a senior level on technical strategy and compliance outcomes
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WE NEED YOU TO HAVE...
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Solid L3 experience within an MSP environment
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Strong hands‐on experience with Microsoft 365, Intune and cloud infrastructure
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Working knowledge of Essential Eight and ISO compliance frameworks
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Advanced experience with Datto, Autotask and Kaseya (or equivalent RMM/PSA platforms)
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Experience conducting security assessments and implementing remediation plans
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Strong networking knowledge – firewalls, VPNs, DNS, DHCP, routing
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The communication skills to engage confidently with clients and internal stakeholders at all levels
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Full Australian working rights
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IT'S NICE TO HAVE...
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Experience supporting clients in or adjacent to government or defence sectors
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Microsoft, security or compliance certifications (e.g. MS-500, AZ-500, CISSP, or similar)
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PowerShell scripting experience
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Experience building or improving compliance frameworks for SMB clients
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Prior experience mentoring or leading a small technical team
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TO BE CONSIDERED....
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KEY SKILLS:
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L3 Engineer · Senior Support Engineer · MSP · Microsoft 365 · Intune · Datto · Autotask · Kaseya · Essential Eight · ISO · Cybersecurity · Security Compliance · Canberra · Defence
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📌 Senior Information Technology Support Engineer (Canberra)
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