Job Description
Sydney (Eastern Creek or CBD office location)
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Permanent and Fixed-term positions available
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Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, everyday. We create city-sized solutions- building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges that are slowing cities down.
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Are you an experienced contact centre professional looking for an immediate start?
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We are seeking highly motivated, phone-based customer service and/or collections specialists to join our Credit team. These are permanent and 6- month fixed term opportunities (with a potential for extension or permanent conversion for high-performing individuals).
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What's in it for you?
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Attractive salary package
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Permanent or fixed-term positions
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Flexible, hybrid work arrangement after training completion
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No weekends and no late evening shifts! Enjoy a fortnightly roster of Monday-Friday shifts (8.30am-4.30pm, 9.00am-5.00pm, or 9.30am-5.30pm)
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6 weeks of comprehensive, fully paid onsite training delivered at our Eastern Creek office (or CBD office)
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Following your training, the role can be based in either Eastern Creek or CBD office
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About the role
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As a Collections Officer, you'll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment.
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Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution
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Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions
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Review and assess customer accounts to identify risk, next actions, and appropriate outcomes
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Support customers experiencing financial hardship by identifying fair and sustainable solutions
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Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders
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Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews.
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Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk-minimisation practices.
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Core Requirements
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This role is fast-paced and dynamic, requiring solid competency skills - including navigating multiple systems, managing several screens at once, and confidently talking while typing. You'll also be operating on a dialer and managing high-volume call activity, which means strong multi-tasking and attention to detail are key.
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We're looking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally, you will bring:
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Must have experience working in a fast-paced call or contact centre workplace (exposure to credit, debt collection, or financial services is highly regarded but not essential)
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Robust communication skills, with the ability to engage professionally and empathetically with customers and internal teams
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Confidence working across multiple systems, policies, and data in a fast-paced environment
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A positive, adaptable mindset, with the resilience to manage challenging conversations and openness to feedback and development
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Proficient in Microsoft Office Suite (Outlook and Excel)
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Strong attention to detail and accuracy
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Must have Full Working rights in Australia
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Must be able to successfully complete and clear all required background and criminal history checks
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Comprehensive training will be provided, ensuring you are fully supported in developing the necessary technical and operational skills to succeed.
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What happens next?
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Applications will be reviewed on an ongoing basis as part of our active recruitment process.
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Suitable candidates will be invited to complete an initial video interview.
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Shortlisted candidates will then be progressed to an in-person interview should they meet the requirements of the role
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For more information about our Teams and Benefits:

-life
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We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
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We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.
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📌 Credit Officer (New South Wales)
🏢 Transurban Group
📍 New South Wales