Job Description
Hampers and Gifts Australia Pty Ltd – Regents Park NSW
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Hampers & Gifts Australia (HGA) — home to The Hamper Emporium, Gifts Australia, and the ecommerce arm of Maggie Beer — is looking for an experienced IT Support Officer to join us for our Peak trading season.
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Each year, HGA scales up significantly to meet Christmas demand, bringing on a large casual workforce in a short window. This role exists to make sure that ramp-up runs smoothly — from device provisioning through to onsite, first-line support — relieving pressure on our small internal IT team during our busiest and most operationally critical period.
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About the role
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Reporting to the IT Manager, you'll own day-to-day device provisioning, account setup and onsite support across our Regents Park site, while also supporting our warehouse and workshop teams with their technology needs.
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Key responsibilities
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Provision new starters end-to-end — Microsoft 365 and Google Workspace account creation, licensing, and role-based access to systems including Shopify, Slack and relevant logistics platforms
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Pre-stage, image and configure laptops and peripherals ahead of start dates, maintaining a ready-to-deploy buffer as volumes fluctuate
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Deliver first-line, in-person IT support to inbound, customer service, admin, warehouse and workshop teams during live operations
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Action password resets, user swaps and reallocations efficiently, typically within ***** hours
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Manage offboarding and asset recovery at the end of casual engagements, maintaining accurate asset and licence records throughout
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Maintain and help improve




onboarding/offboarding
documentation and standard operating procedures
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Identify and elevate IT or security risks to the IT Manager as they arise
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About you
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Demonstrated experience in IT support, end-user computing and device provisioning, ideally within a high-volume or seasonal environment
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Working knowledge of Microsoft 365 and Google Workspace administration; familiarity with Shopify, Slack or logistics platforms (e.g. MachShip, Australia Post) highly regarded
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Hands‐on experience with laptop imaging, configuration and asset management
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Strong organisational and time-management skills, with the ability to prioritise under volume and last‐minute change
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High attention to detail, particularly around data accuracy and documentation
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A calm, professional manner and strong communication skills, with the ability to support non‐technical staff confidently under pressure
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Comfortable working autonomously while reporting into a broader IT function
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About us
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Hampers & Gifts Australia (HGA) — home to The Hamper Emporium, Gifts Australia, and the ecommerce arm of Maggie Beer — is one of Australia's largest online gifting businesses. Each year, HGA scales up significantly to meet Christmas demand, bringing on a large casual workforce in a short window.
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A defined, high-impact seasonal engagement supporting one of Australia's largest online gifting businesses
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The prospect to work closely with an experienced IT Manager and cross‐functional teams across the business
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On‐site work at our Regents Park facility
#J-*****-Ljbffr

📌 It Support Officer (New South Wales)
🏢 Hampers and Gifts Australia
📍 New South Wales