Job Description
Panthers Group and Pullman Sydney Penrith have anexciting opportunity for a passionate and experienced Front OfficeManager to lead our Front Office team and play a key role indelivering exceptional guest experiences!
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Introducing Pullman Sydney Penrith
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Penrith's first five-star international hotel,offering 152 luxurious guest suites, an elite fitness centre,sauna, restaurant, bar and café, plus secure undergroundparking
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Western Sydney's largest Conference and ConventionCentre, featuring 1,250sqm of premium event space, adedicated bar, reception and green room, and best-in-class audiovisual technology
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Marcel Bar & Bistro - a 120-seat diningdestination delivering an elevated and contemporary culinaryexperience
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Tori Lobby Bar & Café - a stylish, bespokeall-day dining venue at the heart of the hotel, perfect for relaxeddining and social gatherings
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The Benefits of the Role
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Inclusive, flexible and engaging working environment built onstrong values and authenticity
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Training and Development with global career opportunities
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Staff discounts on accommodation and food & beverage acrossAccor's 5,000+ hotels worldwide
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40% discount at all Panthers-owned food outlets and freepost-mix while on shift
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20% discount on Panthers merchandise
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Reward and recognition programs that celebrate
outstandingcontributions
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A range of leave options for PT/FT employees and additionalemployee benefits
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Staff social events and opportunities to connect with yourteammates
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Complimentary onsite parking
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About the Role
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As our Front Office Manager,



you will be responsible for leadingthe Front Office team and overseeing the day-to-day operations ofthe department. Working closely with our leadership team and otherdepartments, you will drive operational excellence, foster apositive team culture and ensure every guest receives a warm,seamless and memorable experience throughout their stay.
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This is an exciting opportunity for a hands-on leader whothrives in a fast-paced hotel environment, enjoys developing peopleand is passionate about delivering outstanding service.
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Key Responsibilities
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Lead, coach and develop the Front Office team, fostering apositive, engaged and high-performing team culture
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Oversee the day-to-day Front Office operations, ensuringsmooth, efficient service delivery and adherence to hotel
policies,procedures
and brand standards
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Manage rostering and labour costs, aligning staffing levelswith occupancy, business demands, and operational requirements
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Manage departmental financial performance, supporting budgetmanagement, monitoring expenses and productivity, and
drivingopportunities
to maximise revenue and cost efficiency
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Drive exceptional guest experiences, overseeing
arrivals,departures,
room allocations, ALL & Accor Plus loyalty members, VIPguests and special requests, while proactively managing guestfeedback, complaints and service recovery
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Work collaboratively across departments,



partnering withHousekeeping, Reservations, Maintenance, Food & Beverage and otherteams to ensure seamless hotel operations
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Champion continuous improvement and operational
excellence,monitoring
departmental KPIs, compliance and processes whilemaintaining a strong focus on health, safety and guestsatisfaction. Remain calm and decisive during emergencies, ensuringthe safety and wellbeing of both team members and guests
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Provide strong leadership across the hotel, contributing tohotel-wide initiatives, projects and operational planning whilecollaborating with other departments to support the overall successof the hotel
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About You
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Proven 3+ years' experience in a Front Officeleadership role, such as Front Office Manager or Assistant FrontOffice Manager, within a fast-paced hotel setting, with theability to lead, coach and motivate a high-performing team
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Exceptional customer service skills and a genuine passion forcreating memorable experiences
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Excellent communication and interpersonal skills, with theability to build strong relationship with guests, colleagues andstakeholders
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Strong organisational skills with exceptional attention todetail and the ability to manage competing priorities
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A proactive hands on approach and a positive attitude, strongwork ethic and ability to work collaboratively as part of ateam
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Hold a current Responsible Service of Alcohol (RSA)Certificate
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Possess current First Aid andCPR certifications
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Flexibility to work a rotating roster, including weekends,public holidays and evening shifts as required
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#J-*****-Ljbffr

📌 Front Office Managerfull Time (New South Wales)
🏢 Penrith Panthers
📍 New South Wales