Job Description
Our Albany Member Service Centre is looking for an exceptional Member Solutions Lead to assist the manager in leading the branch.
n
This is a Full Time, permanent opportunity.
n
In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch.
n
What you need to know:
n
Location
n
RAC Albany Member Service Centre
n
Working hours
n
Monday to Friday, 8.45am to 5.15pm
n
Salary:
n
$81,151 + super + performance based bonuses + Loading
n
What you will be doing:
n
n
Manage member enquiries by engaging with them in person or via phone/email
n
Provide support and accurate general advice or up to date information on products and services.
n
Building and maintaining relationships with members recommending products tailored to suit their individual needs
n
n
Additionally, you will be:
n
n
Supporting
daily/weekly/monthly
leadership routines with the Team Manager.
n
Motivating and leading team members to achieve outstanding results.
n
Encouraging continuous improvement in productivity, service levels, and sales.
n
Conducting monthly quality assurance assessments.
n
Developing and overseeing coaching plans for team members to address development needs.
n
Providing relief Team Manager duties when necessary.
n
Promoting RAC products and marketing campaign offerings to maximize sales opportunities.
n
Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins.
n
n
What we are looking for:
n
As a member-focused organisation,



alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.
n
Additionally, the successful candidate will:
n
n
Be a fully trained Insurance Member Solutions Consultant, upskilled in Motor and Home products
n
Experience in working to achieving KPI's/ targets both individually & as part of a team;
n
The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
n
Excellent communication skills with the ability to listen & relate well to others;
n
The ability to demonstrate empathy and resilience in assisting members in difficult situations;
n
Strong computer literacy and ability to use many applications at once whilst having conversations.
n
n
What can we offer you?
n
n
Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
n
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
n
An inclusive & supportive setting, enabling all abilities to strive for success.
n
Professional career development & ongoing training.
n
Generous discounts on home, contents & car insurance, plus free roadside assistance.
n
Member benefits & opportunity to join a very active Social Club.
n
n
If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you.
#J-*****-Ljbffr

📌 Member Solutions Lead (Albany)
🏢 Rac Wa
📍 Albany