Job Description
In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.Help our customers deliver exceptional patient care.Are you a skilled technician who enjoys solving complex problems, working with customers, and making a real impact every day?We are looking for a motivated and customer focused Service Technician to join our team, providing installation, maintenance, repair, and technical support for industry leading dental equipment. This is more than just a technical role. It is an prospect to become a trusted advisor to our customers, helping dental practices operate efficiently and deliver outstanding patient experiences.As the face of our business, you will work closely with customers, colleagues, and service leaders to deliver exceptional service while continually developing your technical expertise and career.About the Role:As a Service Technician, you will be responsible for installing, maintaining, troubleshooting, and repairing a broad range of dental equipment, ensuring all work is completed safely, professionally, and in line with manufacturer specifications.You will partner with customers to understand their needs, provide technical guidance, and build trusted relationships through your expertise, communication, and commitment to service excellence.Key responsibilities
include:Installing,
servicing, troubleshooting, and repairing dental
equipmentResponding
to customer service requests and technical calloutsDelivering exceptional customer service and support on-siteIdentifying and resolving technical issues efficiently and safelyBuilding strong relationships with customers and acting as a trusted technical
expertCollaborating
with colleagues and cross-functional teams to improve customer
outcomesMaintaining
compliance with regulatory and safety
requirementsContributing




to knowledge sharing, training, and continuous improvement initiativesWhat we are looking for: A technically capable professional who enjoys working independently while being part of a supportive, high performing
team.Essential:Valid
Restricted Electrical LicenceExperience working in a technical field service environment, such as medical devices, technology, HVAC, or similar equipment based industries.Strong troubleshooting and problem-solving skillsExcellent communication and customer relationship-building abilitiesValid Driver's LicenceStrong focus on safety, quality, and customer satisfactionHighly regarded:Dental industry
experienceElectrical
or Electronic
qualificationsExperience
working with CRM or service management systemsYou will thrive in this position if you are:Customer focused and passionate about delivering exceptional serviceA proactive problem solver who enjoys technical challengesAn effective communicator with strong active listening
skillsCollaborative
and supportive of your
teammatesProfessionally
presented and committed to quality
workmanshipOrganised,
reliable, and able to work autonomouslyEager to learn and continuously develop your technical expertiseWhy Join Us?Join a market leading organisation with a strong reputation and values driven cultureReceive ongoing training, development, and career progression opportunitiesBe part of a collaborative, supportive, and high performing teamFully maintained company vehicle and comprehensive employee benefits such as birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.This is an exciting opportunity for a technician who enjoys building relationships and wants to be part of a business that genuinely values its people and customers. If you are looking for a role where your technical expertise can make a real difference, we would love to hear from you.To express your interest, please send your CV along with Cover Letter, to us today!
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📌 Field Service Technician (New South Wales)
🏢 Brasseler USA
📍 New South Wales