Job Description
About the role
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Mater Private Hospital Townsville is seeking an experienced Administrator / Patient Services Officer to join our Patient Services team, supporting our busy Emergency Department.
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The successful applicant will be offered Permanent Part Time employment working a minimum of 18 hours per week. These roles are suited to individuals who are flexible, reliable, and forward-thinking, with the ability to multitask and work effectively across a rotating roster.
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Shift times vary across the departments with shifts in Emergency between 6:45am and 10:15pm. Monday to Friday (typically 6-hour shifts) and 8-hour shifts on weekends.
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Salary range: Casual Position- $***** - $***** per hour plus 25% Casual Loading plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
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What you'll be doing
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Accurately enter all patient registration details into hospital systems.
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Verify patient eligibility with health funds, including waiting periods, financial status, and policy coverage.
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Identify and communicate any out‐of‐pocket expenses such as excesses, copayments, and fee estimates.
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Prepare hospital charge estimates when PEA (Pre‐Existing Ailment) rules apply.
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Manage patient admissions, discharges, and transfers efficiently and accurately.
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Respond to all phone calls, emails, and patient enquiries with professionalism and clarity.
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Work collaboratively within an interdisciplinary team to deliver timely and precise administrative support.
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Coordinate and structure outpatient clinic appointments.
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Maintain effective relationships with consultants to support smooth clinical operations.
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Prepare, track, file, and maintain medical records, while assisting with wayfinding and general enquiries.
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About you
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To be successful in this role, you will possess:
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Demonstrated ability to work methodically with speed, efficiency, and exceptional attention to detail in a time-pressured environment.
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Proven experience working in an administrative role within a medical or hospital environment or extensive data entry experience.
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Sound computer literacy and numeracy skills, well-developed keyboard skills, and familiarity with patient administration systems.
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Sound written and verbal communication skills with internal and external stakeholders.
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Demonstrated effective interpersonal skills and ability to work under the direction of others in a multidisciplinary team environment.
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Why join us?
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Mater is Queensland's largest not‐for‐profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research — and it's our people who make the difference.
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We're looking for passionate individuals to join our team and help shape the future of care. At Mater,



you'll be part of a purpose‐driven organisation that values innovation, compassion, and excellence.
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Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
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Grow your career with access to industry-leading training and career development through Mater Education
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Wellbeing support through our Employee Assistance Program and on‐site pastoral care teams
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Access a range of health and wellbeing services with a corporate discount on private health insurance
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Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
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Stay active with unlimited access to discounted gyms via the Fitness Passport program
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Convenient, discounted on‐site parking
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Enjoy great food with reduced prices at our campus cafés and coffee spots
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Join Queensland's Largest and Most Innovative Not‐For‐Profit Healthcare Team
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Be part of something bigger. Make your move with Mater.
#GETBETTERWITHMATER
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Applications close on Friday 28th August ****.
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All successful candidates may be required to complete pre‐employment checks (including criminal history, working rights, medical and working with children checks).
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Mater offers a secure, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.
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Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
#J-*****-Ljbffr

📌 Patient Services Officer - Emergency Department (Townsville)
🏢 Mater
📍 Townsville