Job Description
SUPERVISION EXERCISED: Supervision of Quality Assurance Coordinator /Human Rights Coordinator
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SUPERVISION RECEIVED: Chief Operating Officer
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COMPENSATION CLASSIFICATION: Exempt, Salary
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Responsibilities
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Provide oversight, training and supervision to the quality assurance coordinate/human rights coordinator regarding quality management, licensing and accreditation standards to ensure adherence to DDS, federal and state quality regulations.
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Conduct in office reviews of programs to ensure quality services and licensing standards are met.
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Oversee the HCSIS system and ensure all reports are well written, accurate and submitted in a timely manner.
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Notify Human Resources in case employee action is needed.
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Conduct internal investigations, ensure protocols are followed and identify any problem areas. Report problem areas to the Director of Program Services and ensure a plan is developed and implemented, as necessary.
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Oversee the Human Rights Coordinator to ensure all regulatory standards are met.
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Review and identify any quality control systems issues problems with
process/procedures.
Report concerns to the director of program services and work in conjunction to rectify issues.
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Track certification, mandatory, and annual trainings and ensure trainings are complete and timely for all staff to ensure regulatory compliance and in conjunction with the Training Specialist.
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Upholds the values and culture of PBS while ensuring that PBS interventions are implemented with integrity.
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Work in conjunction with the Senior Management Team on establishing and maintaining systems including referrals, future program development.




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Qualifications
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BS/BA and a minimum of 5 years related work experience.
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Strong knowledge of DDS regulations, licensing and survey and certification.
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Ability to develop, implement and maintain quality systems and processes
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Prior group training experience regarding quality standards and regulations.
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Knowledge of applicable federal, state, and local regulations and policies regarding human services and quality assurance systems and regulations.
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Knowledge of Microsoft Office Word, Excel and Outlook and/or Google email
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Strong problem-solving skills and independent judgement skills to analyze information, formulate recommendations and evaluate processes and procedures for quality compliance
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Excellent Verbal, Written And Interpersonal Skills Required
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Ability to maintain effective working relationship with employers, employees, state agencies and the general public
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Comfortable engaging with all levels of management
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Ability to work as a member of a team in a positive and productive manner
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Successful check of CORI, DPPC Abuser Registry, Driving Record and Fingerprinting
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Performs any other duties as assigned.
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Position will require moderate sitting, standing, walking, and occasional driving to run errands. On a weekly basis, the approximate standards include the following and are dependent on required workload.
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Sitting 65%
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Standing/Walking: 25% or more
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Lifting: 1% or more
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Twist/Turn/Squat: 5% or more
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Forearm Rotation: 4% or more
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Transportation: Only as needed depending on responsibilities
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📌 Director Of Quality Assurance (Melbourne)
🏢 Turning Point
📍 Melbourne