Job Description
Job no: ******
n Work type: Permanent
n Location: Rockhampton
n Categories: Administration
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About the Role
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Mater Private Hospital Rockhampton has an exciting opportunity for a customer-focused Administrator to join our team in a Permanent Part-Time position. In this role, you will work 32 hours per week across a seven-day roster, providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.
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Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.
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Providing a high level of administrative support to clinical and operational teams.
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Delivering exceptional customer service to patients, visitors, medical practitioners and staff.
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Managing reception activities, including patient admissions and discharges.
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Conducting health fund eligibility checks and processing patient payments.
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Supporting bookings, appointments, admissions and course enrolments.
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Assisting with banking reconciliation, purchasing and inventory management.
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Coordinating maintenance requests and general operational support activities.
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Performing clinical transcription, records management and patient information requests.
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Monitoring and maintaining data quality, identifying and correcting discrepancies as required.
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Supporting rostering activities in line with relevant work instructions and enterprise agreements.
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About You
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Exceptional customer service skills and a patient-centred approach.
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Strong organisational skills with the ability to manage competing priorities and meet deadlines.
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Excellent written, verbal and interpersonal communication skills.
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Proven ability to work both independently and collaboratively within a team environment.
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Strong attention to detail and the ability to analyse information to identify issues and implement solutions.
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Confidence using Microsoft Office applications and healthcare information systems.
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Well-developed problem-solving, decision-making and critical thinking skills.
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Experience working within a hospital, healthcare or medical setting (desirable)
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Knowledge of health information systems and patient administration processes.
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Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research - and it's our people who make the difference.
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We're looking for passionate individuals to join our team and help shape the future of care. At Mater,



you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
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Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
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Grow your career with access to industry-leading training and professional development through Mater Education
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Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
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Access a range of health and wellbeing services with a corporate discount on private health insurance
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Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
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Stay active with unlimited access to discounted gyms via the Fitness Passport program
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Enjoy great food with reduced prices at our campus cafés and coffee spots
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Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team
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Applications close on Friday 28th August. Please note, we may contact applicants prior to the closing date, All successful candidates may be required to complete pre-employment checks (including criminal history, working rights, medical and working with children checks).
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Mater offers a secure, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.
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Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
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Advertised: 17 Aug **** E. Australia Standard Time
n Applications close: 28 Aug **** E. Australia Standard Time
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📌 Administration Support Officer (Rockhampton)
🏢 Mater Health Services
📍 Rockhampton