Job Description
We are seeking an experienced End User Support Specialist to join a dynamic, forward-thinking ICT team dedicated to driving key digital workplace initiatives and cloud integration for our Federal Government client.
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Play a vital role in enabling workforce productivity and supporting major IT transformation projects, including Microsoft 365 optimisation, Azure integration, and modern endpoint security enhancements.
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Responsibilities:
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Deliver high-quality second-line technical support and troubleshooting across desktops, laptops, mobile devices, and peripherals to ensure uninterrupted service delivery.
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Provision, configure, and maintain operating systems, modern endpoints, standard software packages, and device imaging workflows.
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Manage endpoint security measures-including antivirus, encryption, and access controls-while supporting incident response and vulnerability mitigation.
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Execute routine system updates, security patches, and upgrades in line with organisational IT policies and industry compliance standards.
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Drive continuous improvement by delivering user training,



crafting clear documentation/user guides, and supporting cloud adoption initiatives (Azure and M365).
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Maintain accurate IT asset management, lifecycle tracking, and software licensing compliance while collaborating with cross-functional network and infrastructure teams.
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Skills & Experience
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Robust proficiency in Microsoft 365, Azure Cloud environments, Windows OS, modern endpoint management (Intune/SCCM), device imaging, and endpoint security tools.
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Proven track record in an IT Support or End User Computing role, preferably within a complex Federal Government or enterprise workplace.
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Excellent problem-solving abilities, exceptional customer service skills, and the capacity to deliver clear technical guidance to non-technical users.
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Eligibility & Clearance Requirements
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Security Clearance: Due to the nature of this setting, candidates must hold a current Baseline
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