Job Description
About the organisation
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Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands. With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with contemporary technologies while supporting a diverse and professional user base.
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About the role
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As the first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.
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You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.
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Your key responsibilities will be:
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Provide Level 1 desktop support to 350+ users
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Support users face-to-face, on the phone and remotely
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Manage user accounts, onboarding and access requests to different systems
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Troubleshoot issues across Windows 10, Microsoft 365, Active Directory, Exchange, Teams, iPhones and additional Hardware, Software and Applications
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Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
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Maintain hardware and software asset management records
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Support executive users with a high level of professionalism
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Follow global IT processes while taking ownership of incidents from start to finish
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What you'll bring
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2+ years' Desktop Support experience in a corporate environment.
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Excellent customer service and communication skills.
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A proactive mindset with the ability to investigate and resolve issues independently.
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SOE deployment or desktop rollout experience is highly regarded.
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What's in it for you
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Work for one of the world's most recognised automotive brands.
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Gain exposure to enterprise technologies and global IT operations.
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Join a supportive, collaborative team that values ownership and initiative.
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Full time role with a 3 year term
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Career development opportunities
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Close-knit team with great culture, team building activities, etc.
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Free onsite parking and modern office facilities.
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If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.
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Additional information
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Work for a globally recognised automotive manufacturer
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Supportive team, excellent culture and exciting environment
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Free onsite parking, modern offices, nearby gym & childcare facilities
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📌 Level 1 It Support Analyst (New South Wales)
🏢 AC3
📍 New South Wales