Job Description
Medical Receptionist and Clinical Assistant
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Canberra Heart Rhythm Centre – Broulee NSW
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Medical Receptionist & Clinical Assistant
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South Coast Heart Rhythm – Broulee, NSW
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Full-Time | On-Site | Specialist Cardiology Practice
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About South Coast Heart Rhythm
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South Coast Heart Rhythm is a specialist cardiology clinic located in Broulee, NSW, dedicated to providing high-quality care for patients with heart rhythm disorders and other cardiovascular conditions.
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We are a dynamic, patient-focused and growing specialist practice. Our team works closely together to provide an exceptional standard of clinical care and patient experience.
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We are looking for a motivated, reliable and ambitious Medical Receptionist & Clinical Assistant who is interested in building a long-term career within specialist healthcare.
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This is not a conventional medical reception role. The successful candidate will be trained across both specialist medical administration and selected cardiology investigations, providing the opportunity to develop broader skills within cardiovascular healthcare.
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The Position
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This is a full-time, on-site position combining:
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Medical reception and administration
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Patient coordination
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Procedure and theatre bookings
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Medical billing
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Clinical assistance
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Basic cardiology investigations
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Cardiac device clinic support
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The successful candidate will work closely with our administrative and clinical team and will progressively be trained to work independently within established practice protocols.
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Key Responsibilities
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Medical Reception and Administration
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Managing patient appointments, bookings and confirmations
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Answering telephone, email and other patient enquiries
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Welcoming patients and providing a professional and positive patient experience
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Maintaining accurate patient demographic and medical information
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Ensuring valid referrals and treating specialist information are recorded
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Processing incoming referrals
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Processing and escalating clinical enquiries according to practice protocols
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Liaising with patients, doctors, hospitals and other healthcare providers
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Maintaining accurate electronic records and documentation
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General administrative duties required within a specialist medical practice
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Patient and Procedure Coordination
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Coordinating patient appointments, investigations and procedures
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Arranging procedural bookings and theatre bookings
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Providing patients with procedure information, quotations and booking instructions
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Coordinating follow-up appointments and investigations
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Liaising with hospitals, specialists and procedural facilities
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Supporting patients throughout their treatment journey
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Assisting with patient satisfaction and service initiatives
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Billing and Accounts
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Medicare billing and claiming
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DVA billing
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Private health insurer and third-party billing
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Processing patient accounts and payments
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Preparing quotations for procedures where required
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Assisting with billing reconciliation and related administrative tasks
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Clinical Assistant Duties
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Training will be provided where required.
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Duties may include:
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Performing 12-lead ECGs
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Applying and removing ambulatory blood pressure monitors
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Assisting with Holter and other ambulatory cardiac monitoring
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Assisting clinicians during consultations
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Assisting with exercise stress testing under appropriate supervision
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Preparing patients and clinical rooms for investigations
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Maintaining clinical equipment and consumables
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Supporting cardiac device clinics
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Assisting with other cardiology investigations as training and competency develop
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All clinical duties will be performed in accordance with practice protocols, training and the employee's level of competency.
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Who We Are Looking For
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We are looking for someone who is:
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Warm, positive and patient-focused
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Reliable and dependable
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Professional in their communication and presentation
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Highly organised
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Comfortable working in a busy healthcare environment
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Able to manage competing priorities
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Meticulous with record keeping
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Confident using computer systems
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Able to work both independently and as part of a team
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Willing to take initiative and responsibility for completing tasks
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Interested in learning new clinical and administrative skillsLooking for a stable, long-term position with opportunities for career development
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Essential Skills and Experience
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Applicants should have:
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Strong computer skills
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Proficiency with Microsoft Office, including Outlook, Word and Excel
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Excellent written and verbal communication skills
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Strong organisational and time-management skills
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A high level of professionalism and confidentiality
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Accurate data-entry and record-keeping skills
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Experience working with medical practice software
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Understanding of Medicare billing processes
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Previous experience within a specialist medical practice, general practice or allied health environment will be highly regarded.
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Desirable Experience
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The following would be advantageous but are not essential:
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Two or more years of medical administration experience
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Previous specialist medical reception experience
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Medicare, DVA and private billing experience
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Cardiology experience
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Experience with theatre or procedural bookings
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Experience performing ECGs or other basic clinical investigations
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Cardiac device clinic experience
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Accounting or bookkeeping experience
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Clinical research experience
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Career Development
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We are looking for someone who wants more than a short-term reception position.
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For the right candidate, there will be opportunities to progressively develop skills in areas including:
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Cardiology investigations
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Cardiac device clinics
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Patient coordination
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Clinical research
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Allied health support
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Practice administration
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Team leadership and practice management
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Training and support will be provided according to the candidate's role, experience and career interests.
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Working Setting
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You will work closely with our administrative and clinical team to ensure continuity of patient care and an excellent patient experience.
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We value:
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Professionalism
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Teamwork
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Accountability
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Initiative
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Respect
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Excellent patient care
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Continuous improvement
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We want someone who contributes positively to the workplace and is willing to assist colleagues when required.
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Benefits
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Full-time stable employment
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Long-term career opportunity
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Structured training and development
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Exposure to specialist cardiology
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Opportunity to develop clinical skills
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Supportive team environment
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Diverse and engaging role
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Career progression opportunities
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Roster flexibility where operationally possible
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Annual leave and other entitlements in accordance with the National Employment Standards
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17.5% annual leave loading
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Two-week end-of-year practice shutdown covering the Christmas and New Year period
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Salary
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Negotiable depending on qualifications, experience and demonstrated capability.
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📌 Medical Receptionist And Clinical Assistant (New South Wales)
🏢 Canberra Heart Rhythm Centre
📍 New South Wales