Job Description
Most "support" roles are a ticket queue with a nicer title.
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This isn't that.
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Beam is hiring its first Customer Onboarding & Enablement Specialist in Australia. The work is mostly training and adoption, with a light support layer. Operational, not commercial.
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The product is Beam Notes. An AI tool that saves frontline workers more than 8 hours of admin a week. Nearly 100,000 of them use it across the UK, US and Australia, including teams delivering NDIS and Aged Care programmes here.
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You'd be the first hire into this function as it scales in Australia. You write the playbook. You don't inherit one.
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The basics:
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From A$85K base plus super, with flexibility for the right person
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Melbourne preferred, Sydney or Brisbane considered
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Founding scope, real product traction, explicit routes to grow
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The reality:
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You'll run training for rooms of 20 to 50 end users.
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You'll take a customer from pilot to real daily usage.
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You'll pick up the support that can't wait for UK hours, then build the help centre that doesn't exist yet.
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There's significant travel early on. It tapers, but it's real.
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This suits people who can operate before the system exists.
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Who've delivered software inside large organisations or government, not rolled out an app to small businesses.
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Who are confident enough to tell a customer no.
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Who'll push back on a customer rather than wait for the next instruction
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Two hard lines: no visa sponsorship, and the role can't be worked from outside Australia at all.
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📌 Customer Success Manager (Victoria)
🏢 Pointer
📍 Victoria