Job Description
We'll looking for an experienced Service Coordinator to oversee the day-to-day delivery of workshop and field service operations, ensuring customers receive efficient, responsive and high-quality technical support.
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Our client is a leading heavy machinery and equipment provider, delivering sales, after-sales service, repairs and technical support across the construction and earthmoving industries.
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About the Role
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Reporting to the After Sales Manager, you'll coordinate the daily activities of the Service Department, managing workflow across workshop and field service operations while supporting technicians, customers and internal teams.
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This is a hands-on coordination role where you'll use your technical background to prioritise jobs, allocate work, troubleshoot customer and machinery issues, manage service personnel and ensure work progresses efficiently.
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Key Responsibilities
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Coordinate and allocate workshop and field service jobs
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Prioritise workloads and manage technician utilisation
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Provide technical support and assist with machinery fault diagnosis
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Manage service repair and maintenance activities
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Raise and close service jobs, purchase orders and invoices
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Maintain accurate service documentation and reporting
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About You
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We'll looking for someone who combines strong technical knowledge with leadership, organisation and customer service skills.
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You will ideally have:
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Trade qualification in Mobile Plant, Heavy Vehicle,
Earthmoving/Industrial
Mechanics or equivalent
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Minimum 5 years' post-trade experience within the earthmoving industry
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Strong knowledge of hydraulic, pneumatic and electrical systems
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Sound fault-finding and diagnostic capability
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Previous experience coordinating or leading a service/workshop team
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Robust planning, problem-solving and time-management skills
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We'll looking for an experienced Service Coordinator to oversee the day-to-day delivery of workshop and field service operations, ensuring customers receive efficient, responsive and high-quality technical support.
n
Our client is a leading heavy machinery and equipment provider, delivering sales, after-sales service, repairs and technical support across the construction and earthmoving industries.
n
About the Role
n
Reporting to the After Sales Manager, you'll coordinate the daily activities of the Service Department, managing workflow across workshop and field service operations while supporting technicians, customers and internal teams.
n
This is a hands-on coordination role where you'll use your technical background to prioritise jobs, allocate work, troubleshoot customer and machinery issues, manage service personnel and ensure work progresses efficiently.
n
Key Responsibilities
n
n
Coordinate and allocate workshop and field service jobs
n
Prioritise workloads and manage technician utilisation
n
Provide technical support and assist with machinery fault diagnosis
n
Manage service repair and maintenance activities
n
Raise and close service jobs, purchase orders and invoices
n
Maintain accurate service documentation and reporting
n
n
About You
n
We'll looking for someone who combines strong technical knowledge with leadership, organisation and customer service skills.
n
You will ideally have:
n
n
Trade qualification in Mobile Plant, Heavy Vehicle,
Earthmoving/Industrial
Mechanics or equivalent
n
Minimum 5 years' post-trade experience within the earthmoving industry
n
Strong knowledge of hydraulic, pneumatic and electrical systems
n
Sound fault-finding and diagnostic capability
n
Previous experience coordinating or leading a service/workshop team
n
Strong planning, problem-solving and time-management skills
n
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📌 Service Coordinator - Heavy Machinery (New South Wales)
🏢 HOBAN Recruitment
📍 New South Wales