Job Description
You'll be joining an established contact centre team within a leading superannuation organisation. With upcoming fund changes expected to drive an increase in member enquiries, you'll be part of a supportive team helping members navigate these changes.
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What are the advantages?
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$37-$38 per hour
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Full-time temporary opportunity through to 23 December
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Brisbane-based role
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Monday to Friday working hours
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Opportunity to gain valuable superannuation and financial services experience
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Supportive team environment with training provided
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What will you be doing?
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Handling inbound member enquiries via phone
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Providing clear and accurate information regarding fund changes
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Listening to members and understanding their individual needs
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Resolving enquiries efficiently and professionally
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Maintaining accurate records of member interactions
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Escalating more complex enquiries where required
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What do you need?
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Previous contact centre or customer service experience
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Superannuation or financial services experience is highly desirable
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Excellent verbal communication skills
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Strong active listening and interpersonal skills
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A confident and professional telephone manner
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Ability to work in a fast-paced, high-volume environment
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Strong attention to detail and a genuine focus on delivering a positive member experience
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📌 Call Centre Agent (Queensland)
🏢 Fuse Recruitment
📍 Queensland