Job Description
Joining our Technical Support team
n
We are Australia's largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.
n
Every day our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.
n
Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.
n
We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.
n
The position
n
n
Monitor and respond to service alerts
n
Diagnose issues with domain names
n
Performing Linux and cPanel server administration and troubleshooting
n
Assist customers with technical support enquiries, via phone, live chats, and/or emails
n
n
Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.
n
The right person (is it you?)
n
As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.
n
To be the best in this role, we are looking for people with the following attributes:
n
n
A passion for technology (cyber security, gaming, PC building, etc.)
n




The ability to absorb information and learn quickly
n
Efficient problem-solving skills
n
A positive attitude towards our customers and service delivery
n
n
Any previous experience in the following areas would be highly regarded:
n
n
Domain names
n
DNS
n
FTP, SSH and email protocols such as POP3, IMAP and SMTP
n
Linux (CentOS) and VMware
n
n
The Benefits of Working With the Nexigen Digital Team
n
Aside from being awarded "Employer of Choice" in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne, thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.
n
Some of the complimentary perks include:
n
n
A weekly selection of delicious meals is prepared in our in office kitchen for breakfast and lunch
n
A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit
n
A drink fridge loaded with an assortment of soft drinks, juices and water
n
A fully equipped private gym with access to our personal trainer
n
A team wellness centre featuring an 85" 4K TV, with loads of streaming services
n
An on-site salon where our resident barber and stylist provide free haircuts on a regular basis
n
Regular social events with your team and the whole company
n
And the best end-of-year celebrations of any company in our industry!
n
n
We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.
n
Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.
#J-*****-Ljbffr

📌 Customer Service / Narre Warren (New South Wales)
🏢 Nexigen Digital Pty
📍 New South Wales