Job Description
Be part of the technology helping Australia manage its most precious resource.
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Marrickville, Sydney | Full Time | Hybrid
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Technology + Sustainability + Customer Experience
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Want a customer service role that's more than just answering tickets?
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At Taggle, we're helping councils and water utilities build a smarter, more sustainable future. As Australia's leading Digital Water company, we've installed over 400,000 digital water meters and sensors and collect more than 3 billion data points every year to help manage water resources more efficiently.
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We're growing quickly and looking for a Customer Service Consultant who loves solving problems, helping customers and learning current technology.
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No water industry experience? No problem.
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We'll provide comprehensive training on our products, systems and platforms. All you need is a passion for customer service, a curious mind and a desire to grow your career in technology.
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Why you'll love working with us
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Work with technology that delivers real environmental impact
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Join a supportive, high-performing team that genuinely enjoys working together
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Learn new technical skills and build a career in software and technology support
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Clear pathway to progress into more advanced Level 2 support responsibilities
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Exposure to cutting-edge digital water and IoT technology
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Flexible and collaborative work environment
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Be part of a company making a difference to communities across Australia
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What you'll be doing
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You'll be the first point of contact for many of our customers, helping them get the most from the Taggle platform and Aqualus Water software.
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Your day might include:
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Responding to customer enquiries via phone, email and service desk tickets
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Troubleshooting software, device and data-related issues
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Resolving customer queries within agreed service levels
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Monitoring system performance and data quality
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Supporting warranty processes and operational tasks
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Assisting with customer training and documentation
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Working closely with our Software and R&D; teams to solve more complex issues
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Building strong relationships with customers and delivering an exceptional service experience
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What we're looking for
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You'll be successful if you have:
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Customer service experience in a technology, software, service desk, contact centre or application support environment
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Excellent communication skills and the ability to explain technical concepts in plain English
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Strong problem-solving skills and a genuine desire to help customers
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The ability to stay organised when managing multiple priorities
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Confidence learning new systems and technologies
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A positive, proactive attitude and eagerness to learn
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Bonus points if you have experience with:
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Jira Service Management
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Confluence
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Power BI
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Power Automate
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SQL or databases
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Software support or SaaS products
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Delivering presentations or training
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The kind of person who thrives at Taggle
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You're someone who:
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Loves solving problems
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Enjoys helping people
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Wants to learn and develop new skills
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Takes ownership and gets things done
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Wants their work to have a positive impact
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If you're looking for a role where you can combine customer service, technology and purpose, we'd love to hear from you.
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Benefits
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Flexible work hours to suit your lifestyle
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Free annual flu shot
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Monthly birthday celebrations and gifts, including birthday leave
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Quarterly team building events in Sydney
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Quarterly employee awards recognising outstanding contributions
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Salary sacrifice into superannuation options
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Employee Assistance Program
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Time off in lieu
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Taggle Talks knowledge-sharing sessions
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Study assistance and study leave
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#J-*****-Ljbffr

📌 Customer Service Consultant (New South Wales)
🏢 Taggle Systems
📍 New South Wales