Job Description
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Join a long-established, family-owned business with robust local community presence
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Supportive team environment with hands-on training
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Work with well-known brands AVIS & Budget
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About Us
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Suolow Holdings Pty Ltd is a proud, family-owned business operating as an AVIS franchise since **** and a Budget licensee since ****. With a team of over 30 employees, we service customers across South East NSW and the ACT, operating from 10 locations throughout the region.
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We live by the AVIS mission:
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"We will ensure a stress-free car rental experience by providing superior services that cater to our customers' individual needs."
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About the Role
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We are seeking enthusiastic, customer-focused individuals who thrive in a fast-paced and dynamic environment. As a Rental Service Agent (RSA), you will support our Avis/Budget branch, acting as the first point of contact for customers and delivering stress-free, end-to-end rental solutions. This is a hands-on role offering variety, responsibility, and strong customer interaction.
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Key Responsibilities
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Engaging with customers face-to-face and over the phone to understand their needs and deliver tailored rental solutions
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Explaining rental agreements, insurance options, policies, and procedures clearly and confidently
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Using multiple computer systems, handling payments, balancing cash,



and completing administrative tasks
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Conducting vehicle quality assurance inspections, including operational checks, reporting damages, and vehicle detailing (cleaning interior and exterior)
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Working collaboratively with your team to achieve daily targets and business objectives
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Maintaining high operational standards in line with company, regulatory, and safety requirements
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What We're Looking For
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You bring a positive, can-do attitude and consistently go the extra mile for customers and colleagues alike. You have experience delivering high-quality customer service and confidently resolving customer queries to achieve positive outcomes.
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You'll also have:
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Strong problem-solving skills and excellent attention to detail
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Confidence working across multiple IT systems simultaneously
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Availability to work across operational hours, Monday to Friday: 8:30am - 8:30pm, Saturday & Sunday: 8:30am - 4:00pm
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Flexibility to travel occasionally to assist nearby branches
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Inclusion & Diversity
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We are committed to creating an inclusive and supportive workplace that values diversity in all its forms. We encourage applications from people of all backgrounds and are proud to build a team that reflects the communities we serve.
#J-*****-Ljbffr

📌 Rental Service Agent (Orange)
🏢 Avis Budget Group
📍 Orange