Job Description
Sales / Account Manager | Fintech & Payments | Melbourne CBD
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Our client is a high-growth Australian technology business operating across the fintech, payments and rewards space. With a rapidly expanding customer base and continued investment in its platform and commercial team, they are looking for an experienced Account Manager to join their Melbourne CBD office.
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This is a commercially focused relationship-management role, suited to someone who enjoys owning a large portfolio of business customers, building strong relationships and identifying opportunities to increase customer engagement and account value.
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About the role
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You'll manage a substantial portfolio of business clients, acting as a key point of contact across their ongoing relationship.
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The role combines proactive phone-based account management with face-to-face engagement and will see you working closely with customers to understand their business, payment behaviour and commercial goals.
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You'll be expected to build strong relationships, drive retention, identify growth opportunities and ensure customers are getting maximum value from the products and services available to them.
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What you'll be doing
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Own and grow a large portfolio of business accounts
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Build strong relationships with business owners, finance teams and senior stakeholders
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Identify opportunities to increase customer spend, engagement and product utilisation
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Drive upsell and cross-sell opportunities across your portfolio
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Understand customers' payment, cash-flow and operational requirements
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Develop account strategies for higher-value customers
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Monitor account activity, performance and key commercial metrics
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Conduct proactive customer calls and face-to-face meetings
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Partner closely with sales, product, operations and customer support teams
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Act as a trusted commercial advisor to your customers
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What we're looking for
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Proven experience in Account Management, Relationship Management, Customer Success or Sales
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Strong commercial instincts with experience growing existing customer accounts
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Experience in payments, cards, fintech, banking, loyalty, rewards, expense management or financial services is highly desirable
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Exposure to merchant services, corporate cards, payment platforms or transaction-based products would be particularly relevant
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Excellent communication and relationship-building skills
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Ability to build rapport quickly with a broad range of stakeholders
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Comfortable managing a high-volume customer portfolio
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Strong CRM capability and confidence working with account data and KPIs
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Proactive, organised and commercially driven
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Comfortable working in a quick-paced, high-growth environment
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What's on offer
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Melbourne CBD location
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Flexible hybrid working arrangements
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Competitive salary package
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Join a growing Australian technology business
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Strong career development opportunities
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Collaborative and energetic team environment
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Opportunity to work in one of the fastest-growing areas of financial technology
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📌 Sales / Account Manager | Fintech & Payments | Melbourne Cbd (Victoria)
🏢 CircuIT Recruitment Group
📍 Victoria