Job Description
Plumbing Field Supervisor / Service Manager
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FIELD SUPERVISOR / SERVICE MANAGER - VICTORIA
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Our client is a leading national plumbing contractor specialising in maintenance plumbing, reactive service, compliance, and asset management across the aged care, healthcare, and commercial property sectors.
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They deliver responsive, high-quality plumbing services across Australia and pride themselves on strong systems, professional standards, and long-term client relationships.
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Our client is seeking a Fully Qualified Plumber to join their Victorian operation in Epping **** as a Field Supervisor / Service Manager.
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This is a key leadership position suited to an experienced commercial plumber looking to take the next step in their career. The role combines technical leadership, service operations, client management and day-to-day operational oversight.
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You will play an important role in managing the Victorian service operation, supporting field technicians, coordinating workflow, assisting with quoting and ensuring clients receive a consistently high level of service.
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Key Responsibilities
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Oversee daily service operations, workflow and job progress.
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Conduct site inspections for quoting, fault diagnosis and technical assistance as required.
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Assist Service Coordinators with job scheduling, resource allocation and prioritisation.
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Provide technical support, troubleshooting and guidance to field technicians.
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Review incoming work and ensure jobs are properly scoped and prepared for scheduling.
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Monitor job progress to ensure works are completed safely, efficiently, on time and within scope.
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Manage warehouse operations, stock levels, parts inventory and procurement.
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Assist with quotations, estimating and development of scopes of work.
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Liaise directly with clients across aged care, healthcare and commercial facilities.
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Develop and maintain solid, skilled client relationships.
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Identify opportunities to improve service delivery,



productivity and operational efficiency.
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Support technicians with technical and operational decision-making.
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Ensure company procedures, safety requirements and quality standards are consistently followed.
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Work closely with senior management to support the continued growth and development of the Victorian operation.
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Skills & Experience
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Fully Qualified Plumber with a current Victorian plumbing licence.
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Demonstrated experience in commercial plumbing maintenance and reactive service.
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Previous experience as a Supervisor, Leading Hand, Team Leader, Service Manager or similar is highly regarded.
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Strong technical knowledge and practical problem-solving ability.
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Excellent organisational, communication and interpersonal skills.
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Ability to manage multiple jobs, competing priorities and changing requirements.
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Experience working with aged care, healthcare, facilities management or commercial clients is desirable.
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Strong customer service focus and professional presentation.
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Ability to work autonomously and make sound operational decisions.
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A proactive approach with the ability to identify issues and implement practical solutions.
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Strong leadership skills and the ability to build positive relationships with technicians, clients and management.
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Salary & Benefits
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Company vehicle.
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Leadership opportunity within a growing national plumbing company.
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Genuine opportunity to progress within the business.
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Structured and supportive working workplace.
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Established client base across the aged care, healthcare and commercial sectors.
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Combination of technical, operational and leadership responsibilities.
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Chance to help shape and grow the Victorian service operation.
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This is an excellent opportunity for an experienced commercial plumber who is ready to move into a senior leadership role, take greater ownership of service operations and develop their career within an established national plumbing company.
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📌 Plumbing Field Supervisor / Service Manager (Melbourne)
🏢 W3global
📍 Melbourne