Job Description
Customer Success Manager Career search · Multiple locations · Hybrid
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We're Hiring: Customer Success Manager (SMB/Mid-Market) — 100% Remote or Hybrid (Sydney)
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Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look.
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Our client — a fast-growing, globally trusted legal technology company — is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth. Fully remote.
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Why this role is worth your time:
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Genuine ownership — run your own book of business in a one-to-many model
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Real influence — shape product adoption, retention strategy, and customer outcomes, not just ticket resolution
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Cross-functional exposure — work directly with product, support, and executive teams
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Revenue impact — a clear path to grow ARR through cross-sell, upsell, and advocacy
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Remote-first — work from wherever you do your best work
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Backed by a platform legal teams and law firms already trust
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What you'll be doing:
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Building strategic relationships with a portfolio of small/mid-market accounts
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Driving product adoption and understanding what "success" looks like for each customer
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Becoming a trusted advisor customers rely on — not just a point of contact
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Partnering across product, support, and leadership to solve customer problems rapid
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Creating content and resources that help customers get more value, faster
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Building actionable business plans tied to each customer's real goals
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Owning retention — knowing exactly what drives it and what threatens it
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Growing ARR through cross-sell, upsell, and turning happy customers into advocates
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Spotting and fixing friction points in the customer experience before they become churn risks
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What you bring:
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A natural relationship-builder who customers trust and enjoy working with
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Sharp communication and presentation skills
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Strong organisational instincts — you don't let things fall through the cracks
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A collaborative mindset — you get things done through people, not around them
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Genuine customer orientation paired with solid business acumen
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A problem-solver's brain
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What you'll need:
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Bachelor's degree in a business discipline (or equivalent experience)
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4+ years in software/tech — account management, customer success, consulting, training, or project management
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Legal industry experience is a strong plus, but not essential
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📌 Customer Success Manager Career Search · Multiple Locations · Hybrid (New South Wales)
🏢 Novum Global
📍 New South Wales