Job Description
Key Account Manager - HVAC AND BMS Products
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Business Support Manager / Account Manager
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Building Automation | BMS | Service & Projects
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Sydney
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Not all "account management" roles are created equal.
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Some are glorified admin positions with a sales title slapped on them.
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This isn't one of those.
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This is a role for someone who understands technical service environments, knows how to build long-term client relationships, and can confidently sit between customers, technicians, engineers and delivery teams to keep things moving properly.
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Our client is an established independent systems integrator operating across Building Management Systems, smart building technologies, controls and energy optimisation solutions. They have built a strong reputation through technical capability, responsiveness and long-standing client relationships - not smoke and mirrors.
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They are looking for someone who can take ownership of an existing portfolio, strengthen relationships, identify opportunities, coordinate delivery outcomes and become a genuine trusted advisor to clients.
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The role sits across account management, service coordination, client engagement and project delivery support.
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You'll be dealing with building owners, facilities teams, contractors and internal technical staff daily, so the ability to communicate clearly and keep momentum across multiple moving parts is critical.
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What You'll Be Doing
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Managing and developing long-term client relationships
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Coordinating service delivery outcomes across multiple accounts
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Identifying upgrade, optimisation and improvement opportunities
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Managing quotations, tenders and service proposals
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Working closely with technicians, engineers and subcontractors
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Acting as the key client contact across service and small project work
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Supporting workflow coordination and operational delivery
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Maintaining CRM/account plans and reporting
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Ensuring customers stay informed, engaged and supported throughout delivery
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What They're Looking For
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You do not necessarily need to come from a pure BMS background.
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What matters more is that you understand technical service/project environments and know how to manage customers professionally.
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You could come from:
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BMS / Building Automation
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HVAC service
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Electrical services
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Mechanical services
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Smart buildings
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Fire systems
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Security integration
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Technical facilities services
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Industrial controls
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The right person will likely have:
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Strong client-facing communication skills
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Experience managing service-based accounts or projects
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Ability to coordinate multiple
stakeholdersCommercial
awareness
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Strong organisational skills
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A proactive mindset
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The ability to build credibility with both clients and technical teams
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Why People Join This Business
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Established and respected technical business
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Strong client retention and repeat work
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Genuine career growth opportunities
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Diverse technical projects and service environments
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Supportive team culture without corporate theatre
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Chance to become a key person in the business
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If you're someone who likes ownership, enjoys dealing with clients properly, and prefers substance over buzzwords, this is worth a conversation.
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📌 Key Account Manager - Hvac And Bms Products (New South Wales)
🏢 Talon Group
📍 New South Wales