Job Description
Senior Operations Manager OOHC (Greater Sydney and or Newcastle/Central Coast)
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Aspire Homes Australia | Newcastle & Tamworth (Northern Region) and or Greater Sydney
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Full-Time | 76 hours per fortnight | SCHADS Award | NFP Salary Packaging
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Lead teams who are changing the trajectory of a child's life
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Aspire Homes Australia is a not-for-profit, OCG-accredited provider of residential Out-of-Home Care (OOHC) across NSW. We support children and young people who've experienced significant disruption and disconnection — giving them a safe home, secure people for a genuine chance at a better future.
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We're looking for an experienced Senior Area Manager to lead our care teams and drive service quality across our programs. For this role is available in our Northern Region (Newcastle & Tamworth) or Sydney Metro — tell us your preferred location when you apply.
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What you'll be doing
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Reporting to the General Manager and leading a team of Team Leaders and House Coordinators, you'll be the operational engine behind high-quality, therapeutic care. Day to day, you'll:
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Oversee service delivery across your programs, ensuring compliance with all relevant policies and frameworks
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Supervise and support Team Leaders and House Coordinators to deliver consistent, therapeutic care
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Build strong relationships with partner agencies to support positive outcomes for children and young people
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Manage referral and intake decisions, staff performance, and workforce planning across your programs
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Take a proactive approach to risk, WHS, and quality — including maintaining accreditation against Office of the Children's Guardian standards
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Provide clear, timely reporting to the Executive team on service delivery, compliance, and risk
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Participate in the Emergency After-Hours On-Call roster
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What you'll bring
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A degree in Social Work, Human Services, or a related field (or equivalent experience), and/or at least 5 years' experience in the NSW OOHC sector
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Proven leadership experience — you know how to build, motivate, and hold a team accountable
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A calm head under pressure and the resilience to navigate competing demands
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Strong written and verbal communication, including reporting to senior leadership
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Sound judgement for solving complex problems with limited precedent
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A genuine commitment to cultural safety and responsiveness for the children, young people, and families you'll work with
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Why Aspire Homes Australia?
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NFP salary packaging benefits
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Flexibility and work from home
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Aspire Homes Australia is committed to the safety and wellbeing of children and young people. All appointments are subject to a Working with Children Check and other relevant background checks.
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📌 Senior Operations Manager Oohc (Greater Sydney And Or Newcastle/Central Coast) (New South Wales)
🏢 @
📍 New South Wales