Job Description
Customer Service Administrator | Growing Industry Leader
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With nearly 40 years' experience supplying specialised products and solutions to infrastructure industries, our client is a trusted provider across the mining, civil, agriculture and aquaculture sectors. Recognised as a one-stop shop, they offer a comprehensive range of industrial piping and valve solutions and have built a strong reputation for quality, innovation and reliability.
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Due to continued growth, we are seeking a motivated and customer-focused Customer Service Administrator to join the team and provide administration and customer service support across sales and service operations.
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This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced workplace, building strong customer relationships and working collaboratively with internal teams to ensure orders are processed accurately and efficiently.
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Key Responsibilities:
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Process sales and purchase orders, invoices and delivery updates
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Respond to inbound customer enquiries and make outbound service calls as required
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Coordinate transport and scheduling for outgoing orders
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Monitor overdue orders and update delivery due dates
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Prepare estimates and quotations in line with company pricing policies
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Liaise with warehouse and internal teams to manage stock availability and order accuracy
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Support the sales team with quotations, customer enquiries and general administration
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Maintain accurate customer and order information within the ERP system
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Provide general administrative support across the business
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Identify opportunities to improve administrative processes and efficiency




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What You'll Bring:
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Previous experience in administration, sales support and/or internal customer service
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Strong organisational skills with the ability to manage multiple priorities
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A customer-focused approach with excellent interpersonal and communication skills
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Strong attention to detail and a high level of accuracy in data entry and administration
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Confident communication skills and effective time management
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Intermediate Microsoft Office skills, particularly Word, Outlook and Excel
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Experience working with an ERP system is advantageous
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Familiarity with ProfitPlus would be highly regarded, however, training will be provided
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What's On Offer:
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Permanent, full-time position offering long-term stability
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40-hour working week, with hours rostered between 7:00 am and 4:00 pm (2 hours of time off in lieu (TOIL) available each week)
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$65,000 – $70,000 + superannuation, depending on skills and experience
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Convenient location with onsite parking
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Supportive team environment with approachable leadership
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Opportunity to develop your skills and progress within a growing business
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Join a well-established and highly regarded industry leader
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This is a great opportunity to join a supportive and professional team where your contribution will be valued and where you can build a long-term career with an established and growing business.
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Due to significant growth, we have additional opportunities available with this established and growing business:
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Internal Sales Representative | Permanent | $75,000–$85,000 + Superannuation (for more information please visit

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📌 Customer Service Administrator | Growing Industry Leader (Queensland)
🏢 Top Office Group
📍 Queensland