Job Description
Tahmoor Inn is seeking a passionate, hands-on Gaming Manager to lead our gaming team, drive exceptional customer experiences, and maintain the highest standards of compliance and service. This is an exciting opportunity to join a team in a growing hospitality business known for its commitment to people, community and operational excellence.
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About Us
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At Tahmoor Inn, our purpose is simple:
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"To provide exceptional customer experiences that leave a lasting impression in our community."
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Everything we do is guided by our trademark values:
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Fun. Positive. Care. Growth.
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We're looking for a leader who will bring these values to life every day while helping us deliver one of the best gaming experiences in the industry.
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About the Role
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As Gaming Manager, you will oversee the day-to-day operation of the gaming room while leading, coaching and developing your team. You will be responsible for ensuring outstanding customer service, strong gaming performance, regulatory compliance and a welcoming environment for our patrons.
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This is a hands-on leadership role where you will work closely with the General Manager and wider management team to continuously improve gaming performance and guest satisfaction.
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Key Responsibilities
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Leadership & Team Development
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Lead, coach and mentor Gaming Attendants and Supervisors
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Drive a positive, high-performance team culture
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Conduct training, onboarding and ongoing development of team members
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Ensure all team members hold and maintain required gaming qualifications and certifications
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Customer Experience
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Deliver exceptional service and build strong relationships with patrons
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Ensure all team members provide warm greetings and personalised customer service
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Resolve customer concerns professionally and efficiently
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Foster an inviting and welcoming gaming workplace
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Gaming Operations
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Manage the daily operation of the gaming room
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Oversee gaming room presentation, cleanliness and maintenance
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Monitor gaming performance and identify opportunities for improvement
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Manage gaming promotions, jackpots and customer engagement initiatives
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Work closely with suppliers, contractors and gaming representatives
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Compliance & Risk Management
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Ensure full compliance with NSW gaming legislation
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Manage Advanced Responsible Conduct of Gambling (ARCG) requirements
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Ensure AML/CTF obligations are met at all times
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Maintain operational procedures, audits and compliance records
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Liaise with regulatory authorities and industry stakeholders as required
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Financial Performance
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Assist in achieving gaming revenue targets and KPI outcomes
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Monitor gaming room expenditure and stock control
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Analyse gaming reports and recommend improvement initiatives
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Contribute ideas to increase patron engagement and venue performance
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About You
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To be successful in this role, you will have:
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A strong understanding of NSW gaming legislation and compliance requirements
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Current RSA and RCG qualifications
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Advanced Responsible Conduct of Gambling (ARCG) accreditation (or ability to obtain)
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Sound understanding of AML/CTF obligations within gaming operations
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Proven leadership and team development skills
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Exceptional customer service and communication skills
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Strong organisational and problem-solving abilities
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A passion for hospitality and creating memorable customer experiences
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What's on Offer?
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$80,000 annual salary
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Superannuation
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Performance-based bonus structure
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Opportunities for career progression within the O'Hara Group
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Supportive leadership team
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Ongoing training and professional development
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A workplace culture built around Fun, Positive, Care and Growth
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#J-*****-Ljbffr

📌 Gaming Manager - Tahmoor Inn (New South Wales)
🏢 O'Hara Hotels
📍 New South Wales