About the role
This is a high-quality customer service and marine operations role. You are required to perform vessel duties safely and efficiently while delivering professional hospitality experience within a water-based tourism environment. This role also requires collaboration with all team members and strict adherence to company policies, procedures, and organisational values.
Key responsibilities
Deliver professional and engaging customer service & entertainment throughout the passenger journey.
Provide accurate information about onboard products, services (including the Navigators Group tourism products & services), destinations and tourism experiences.
Prepare and serve food and beverages in accordance with company standards, RSA requirements and food safety regulations.
Maintain high standards of vessel cleanliness, presentation and hospitality service.
Assist passengers with seating & accessibility. Provide additional support to customers where required, including safe and respectful assistance for individuals with disabilities, following all required safety protocols.
Ensure customer complaints or feedback are handled in a professional manner and escalated when required with necessary reporting/recording.
Follow directions from the Skipper and/or supervisor during vessel operations.
Maintain area presence & awareness of passenger safety and wellbeing at all times.
Complete opening and closing vessel procedures and daily checklists.
Process payments and transactions accurately using POS systems.
About you
Strong customer service and communication skills
Experience in hospitality, tourism or customer-facing roles
Ability to work effectively in a team environment
Reliable, organised and professionally presented
Demonstrated understanding of workplace safety practices
Working with Vulnerable People Registration
Responsible Service of Alcohol (RSA) License
Do Food Safely Certificate
National Police Check clear of encumbrances
Evidence of a valid authority to work in Australia
About us
The Navigators Group aims to provide exceptional visitor experiences every day. The Navigators Group will create, develop, and deliver a range of cutting-edge and unique customer-focused World Class experiences. At the Navigators Group, we are driven by our core values: Humility, Respect, Honesty, and Integrity.