Job Description
Genesys seeks a Principal Workforce Management Consultant to translate workforce strategy into measurable outcomes for large-scale contact centers. Based in Sydney, Brisbane or Melbourne, you will lead executive workshops and shape transformation roadmaps, guiding successful WFM implementations with credibility across business and technical teams.
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You will collaborate with sales, delivery and product teams, driving adoption of WFM and WEM solutions to improve service levels, cost efficiency and
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📌 Senior Workforce Management Strategist & Delivery Lead (New South Wales)
🏢 Genesys
📍 New South Wales
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