Job Description
Vocus is looking for a Customer Advocacy Specialist to manage a portfolio of hardship customers across Energy and Telco services, delivering compliant, empathetic support aligned with regulatory obligations.
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Based in Melbourne, you will work with our Energy and Telecommunications teams to navigate hardship processes, onboard referrals, and offer tailored payment arrangements to help customers through difficult circumstances.
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📌 Energy & Telco Hardship Advocate (Victoria)
🏢 Vocus Navy
📍 Victoria
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