Job Description
Elevate Your Career with Epic IT: Where Innovation Meets Opportunity
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At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since ****, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in ****, **** & ****; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.
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We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.
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Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.
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We're looking for an Systems Analyst to join our team in Perth, supporting the day-to-day operation of our internal AI platform tooling and our client-facing management portals. This is a hands‐on support and administration role suited to someone who enjoys troubleshooting, configuration, and keeping critical systems running smoothly for internal and external users.
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1. Request intake and system analysis
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Receive change requests raised by Epic IT staff through the Requester change management platform, as allocated.
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Work with the person raising the request to clarify the outcome required, and document that requirement as a specification.
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Evaluate the processes and methods used in the existing system to establish what change is needed to meet the stated need.
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Identify inefficiencies, gaps or risks in existing configurations and raise recommendations with the senior engineers.
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2. Proposing and specifying system changes
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Review existing MCP connector, gateway and platform components against the user needs expressed in each request and supporting documentation.
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Propose modifications, additional system components or new configurations to meet those needs.
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Develop functional specifications for each change, covering the permission scopes, data mappings, access boundaries and system behaviour required.
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Submit specifications for review and approval by the AI platform lead or the relevant system owner before any change is applied.
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3. Deployment of approved solutions
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Apply approved configuration changes under the direction of the senior engineers.
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Test each change against the original request and confirm the outcome with the person who raised it.
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Record the outcome and close out the request in Requester in line with Epic IT change management requirements.
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Escalate to the senior engineers where a request cannot be met by configuration or falls outside approved scope.
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4. Analysis support to the AI platform team
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Work alongside the senior engineers on platform initiatives, providing analysis, configuration and testing support.
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Assist with validation and verification of platform changes prior to release.
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Process approved access and permission requests against the platform access policies set by the system owners.
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Support the onboarding of current staff and teams onto the AI platform, including provisioning access against approved requests.
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5. Reporting and data analysis
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Build and maintain Grafana dashboards and reporting drawn from the Epic IT data warehouse for internal and client-facing use.
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Use data and process modelling to support reporting on platform activity, tool usage and agent performance.
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Prepare analysis to support decisions made by the Solutions team and the wider business.
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6. Documentation and governance
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Maintain accurate documentation of platform configurations, connector settings and access policies.
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Keep documentation current within one week of any configuration change made or specified.
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Ensure changes are recorded through the approved change management process and that activity is captured in audit logs.
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Maintain records of client-specific configurations where work on client environments has been allocated.
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The pay range for this role is:
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85,********,000 AUD per year (EPIC IT Perth Office)
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📌 Systems Analyst (Perth)
🏢 Epic IT
📍 Perth