Job Description
Australian Department of Parliamentary Services, Canberra, is recruiting for a PSL 6 ICT Service Desk Manager within the Digital Customer Services Branch. The role leads a team of 8‐10 analysts, overseeing operations to maximise service delivery and user satisfaction.
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The successful candidate will apply ITIL practices, manage incidents and changes, and mentor staff while maintaining knowledge base documentation and SOPs.
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📌 Senior Ict Service Desk Leader (Canberra)
🏢 Australian Department of Parliamentary Services
📍 Canberra
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