Job Description
About HDI Global in Australia — HDI Global is represented in Australia by HDI Global SE, Australia and HDI Global Specialty SE – Australia. Headquartered in Sydney, with branch offices in Melbourne, Brisbane, Perth and Adelaide, our Australian business is powered by local, empowered underwriting experts who bring a commercial, flexible and solutions-focused approach to general insurance.
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HDI Global SE is Germany's leading industrial insurer and has supported German and European companies in Australia and New Zealand since ****. We deliver tailored insurance solutions for SMEs, industrial companies and corporate customers across Property, Construction, Casualty, Accident & Health, Marine, Cyber and Motor Fleet risks, supported by a global network operating in more than 175 countries.
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HDI Global Specialty SE brings together the specialty insurance expertise of the Talanx Group within a strong, established platform, connecting specialist capability with broad market reach to meet complex client needs.
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Are you an experienced claims professional looking to make a meaningful impact within a respected global insurer? We are seeking a Claims Adjuster – Liability to manage a varied portfolio of claims across our Liability line of business. In this role, you will assess, investigate and resolve claims with accuracy, care and commercial judgement, while delivering a high standard of service to brokers, claimants and internal stakeholders.
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This opportunity can be based in our Sydney, Melbourne or Brisbane offices. We support hybrid working, with three days in the office and two days working from home each week.
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What you will do:
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Manage Liability claims from notification through to resolution, including assessment of coverage, liability and quantum.




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Review policy documents, claim submissions and supporting evidence to determine claim validity and entitlement.
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Coordinate investigations directly, or through loss adjusters and legal partners, including gathering evidence, interviewing relevant parties and engaging experts where required.
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Prepare clear, professional correspondence, including claim decisions, settlement offers and denial letters, in line with company guidelines.
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Support brokers and claimants throughout the claims process by explaining coverage, requirements and settlement procedures.
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Keep up to date with industry trends, regulatory changes and best-practice claims handling standards.
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What you will bring:
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Robust knowledge of Liability claims, together with relevant Australian regulatory requirements.
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At least 2 years' relevant experience in a claims role within general insurance.
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Competency in Excel, Microsoft Word and Outlook.
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Clear verbal and written communication skills, with the confidence to engage professionally with brokers, claimants and internal stakeholders.
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A collaborative approach, with the ability to work both independently and as part of a team.
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Strong organisational skills and the ability to manage competing priorities effectively.
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This is an excellent opportunity for a motivated and proactive claims professional to join a respected global insurer and contribute to the continued growth of our Australian Liability portfolio.
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At HDI, you will be part of a values-based, dynamic working environment that supports flexibility, collaboration and ongoing development. We are committed to equal opportunity and believe diversity and inclusion are essential to our future success.
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📌 Claims Adjuster - Liability (New South Wales)
🏢 HDI Global
📍 New South Wales