Job Description
Be Floored is a thriving and innovative company specialising in commercial and residential flooring solutions. We pride ourselves on delivering exceptional service, cultivating strong client relationships, and fostering a collaborative and supportive workplace.
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Position Overview:
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We're on the hunt for an Operations Manager to lead our Operations Team and Warehouse while driving efficiency, managing projects, and ensuring smooth day-to-day operations. This role is perfect for someone who thrives in a fast-paced environment and enjoys variety in their work.
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Key Responsibilities:
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Daily Operations:
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Manage several, and individual email inboxes.
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Delegate tasks among the Operations Team, Be Floored staff, and contractors.
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Oversee the Operations mobile phone, managing calls and texts from clients, contractors, and staff.
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Support Management with ad hoc tasks and duties as required.
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Warehouse Management:
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Monitor stock levels and manage procurement to align with cash flow.
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Oversee monthly stocktakes, ensuring accuracy and completion.
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Reconcile purchases, issue approvals for Finance, and manage fleet maintenance.
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Supervise online sales orders and fulfillment.
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Maintain a clean, safe workspace, adhering to WHS policies.
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Project Management:
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Assist Site Supervisors with problem-solving and decision-making.
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Plan and allocate labour to meet project obligations.
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Liaise with clients and builders to ensure seamless project execution.
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Handle escalated conflicts and resolve issues promptly.
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Prepare and submit required documentation (SWMS, MSDS, insurances, etc.).
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Attend site and operations meetings as needed.
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Provide monthly project status reports and collaborate with Finance on compliance.
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Administrative Support:
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Issue purchase orders and manage contractor defects.
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Manage variations supporting admin and site co-ordinators.
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Maintain records for contractors, including compliance and onboarding.
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Train contractors in Be Floored systems and processes.
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Reporting & General Management:
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Generate and distribute regular reports (e.g., upcoming projects, shipping arrivals).
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Support Finance with billing, imports, and progress claims.
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Train and onboard Operations Team members.
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Develop and refine processes to enhance efficiency and client satisfaction.
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Participate in Management and HR meetings, providing feedback and insights.
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Qualifications:
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3+ years' experience in construction operations
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Intermediate to advanced Microsoft Office skills (Word, Excel & Outlook).
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A strong understanding of Australian construction, techniques, terminology and be able to effectively communicate and negotiate with all stakeholders.
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Able to multi-task and meet strict deadlines with a high attention to detail.
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Impeccable problem-solving skills.
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Excellent verbal and written communication.
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Must be self-driven and able to work as part of a close-knit, cooperative, easy going team.
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Quick learner with initiative and a solution-focused mindset.
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Resilient under pressure, able to manage a diverse workload in a fast-paced environment.
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Be Floored is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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📌 Operations Manager (South Australia)
🏢 Be Floored
📍 South Australia