Job Description
Medical Administrator / Patient Care Coordinator
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Herstellen Clinic is an established and privately-owned specialist Plastic and Reconstructive Surgery and Medical Aesthetic Clinic based in Spring Hill, Brisbane. We are seeking a polished and proactive Medical Administrator / Patient Care Coordinator to join our team. This is a key support role, assisting our care coordinators, nurses and surgeons to deliver seamless patient experiences.
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This position is suited to someone who genuinely cares for and enjoys helping people, thrives in a busy environment and has the ability to juggle multiple tasks, all while maintaining the highest level of professionalism and 5 star customer service.
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We are seeking an individual with 2+ years experience in a similar role to join our team on a Part-time basis of 30 hours per week. Hours worked will be between standard 8:30am - 4:30pm/ 5:00pm. Work days will be Monday - Thursday with occasional saturdays required.
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Our growing team consists of our Director and industry leading Plastic and Reconstructive Surgeon, Dr Justin Perron, Visiting Specialist Dr Scott Turner, Clinic Manager, Patient Care Coordinator, 4 Practice Nurses, 2 Dermal Therapist's, 2 Medical Concierge, Marketing Coordinator, 2 Cosmetic Injector's, Lymphoedema Practitioners & Massage Therapists! Our clinic is in the process of bringing on an additional Specialist Plastic surgeon come October.
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Working collaboratively with our entire team and especially closely with our Patient Care Coordinator and Medical Concierge, this staff member will be responsible for an array of tasks:
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Key Responsibilities
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First and foremost, providing an exceptional and professional experience for all patients and visitors to the clinic and all communication channels including via telephone.
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General Administrative Tasks: Coordinate patient appointments,



including sending SMS reminders, confirming attendance, billing and managing follow-ups. Patient journey and Front-of-House Management.
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Monitor incoming emails with the Administration team.
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Patient Surgical Estimates and assistance.
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Patient Surgical Bookings & Management.
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What are we looking for?
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The ideal candidate to join our team will have:
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2+ years of previous medical administration experience: Pay rate will reflect experience.
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Strong computer literacy and the ability to quickly learn new software packages.
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A true desire to be part of, and contribute to, a supportive, productive and reliable team environment!
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A resilient work ethic, demonstrating initiative and adaptability within a fast-paced workplace.
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Strong communication and interpersonal skills, displaying a professional, warm, compassionate, friendly and respectful manner towards patients, practice staff and medical professionals.
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Excellent organisational, problem solving and time management skills.
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A desire to build a career within the Plastic and Reconstructive surgery industry and Medical Aesthetic field
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Australian citizenship is required for this position.
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Why work with us?
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Work within a supportive, collaborative team and represent a highly regarded Specialist Plastic Surgeon!
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Genuine career progession - grow within our team!
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Our workplace culture - our team displays the highest level of respect, support and fairness towards one another. Staff safety and happiness is a huge part of what we value at our clinic and work hard to maintain!
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Central location in Spring Hill with free onsite parking
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Attractive remuneration with financial growth
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Generous staff discounts on dermal treatments, products and cosmetic treatments!
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Treat yourself to a complimentary lunchtime LED Light Therapy to break up your day!
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📌 Medical Administrator / Patient Care Coordinator (Queensland)
🏢 Dr. Justin Perron
📍 Queensland