Job Description
Full-Time | IT Support & Service Delivery
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Do you enjoy solving technical problems and delivering great customer service?
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Business NSW is looking for a proactive Service Delivery Officer to join our ICT team. This role is ideal for someone with a Certificate IV or Diploma in Information Technology and experience providing IT support through a Service Desk, Desktop Support or Helpdesk environment.
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You'll support staff across the organisation by resolving incidents, managing IT equipment and helping maintain reliable technology services.
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What You'll Be Doing
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Providing Level 1 and Level 2 end-user support
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Troubleshooting hardware, software and mobile device issues
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Managing tickets, incidents and service requests through ServiceNow
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Deploying and configuring laptops, monitors, printers and mobile phones
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Maintaining ICT asset records and supporting hardware procurement
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Delivering onsite support at our Parramatta office
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Supporting service improvement initiatives and operational processes
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Working with internal ICT specialists and external technology vendors
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About You
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Certificate IV or Diploma in Information Technology or a related field
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Previous experience in a Service Desk, Helpdesk, Desktop Support or IT Support role
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Strong troubleshooting and problem-solving capabilities
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Excellent customer service and communication skills
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Experience using ticketing systems (ServiceNow advantageous)
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Understanding of Microsoft 365, Windows devices and end-user technologies
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Knowledge of ITIL service management principles highly regarded
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Why Join Business NSW?
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Diverse and varied technology workplace
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Collaborative and customer-focused ICT team
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Opportunities to develop technical and service delivery skills
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Stable organisation with strong community and business impact
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Supportive leadership and ongoing development opportunities
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📌 Service Desk Officer (New South Wales)
🏢 Business NSW
📍 New South Wales